For businesses
Claim the listing for your company.
There is no charge. Once the claim is confirmed, you can correct your details and answer reviews in public. Your replies are published beside the reviews they answer, where readers see both.
With a claimed listing
What the claim gives you
- Corrections to your name, address, phone number or website, made whenever you send them.
- The right to answer any review in public; each answer is labeled with your company's name.
- A review link of your own. Customers who follow it go straight to the form for your company.
Standing rule
What no plan changes
No paid plan exists that removes reviews, hides them or alters your score. For that reason, a good score on Feedback Bureau carries weight.
Procedure
Claiming a listing, step by step
- 1
Write from your company's email domain
Send us the listing link from an address on your company's website domain. That shows the request comes from the company itself.
- 2
Verification
We compare the request with the listing, normally by phoning the number the listing shows.
- 3
Correct and reply
Once confirmed, your corrections are made as you send them, and your public replies appear under the reviews.
Guidance on replies
- A favorable review: thank the customer.
- A critical review: stay calm and be specific. Say what went wrong, what was done about it and how the customer can get hold of a manager.
- Readers form their view of a company from the way it deals with problems.
The review guidelines bind replies too. A reply may not reveal the customer’s personal details, make threats, or offer a reward for changing a review.