Air Animal Pet MoversReviews on record for airanimal.com

Go elsewhere! I used Air Animal based on reviews, and they informed me that they were very knowledgeable in OCONUS pet transfers, as well as dealing with military vets. Communication was awful, I reached out in April for a June move. I consistently had to engage in communication. As the move got closer, I had to advise them that Germany's policy had changed if the person was not accompanying a pet (so they say they are experts???). As the move date came closer, I continuously had to reach out to see if we were on track, with zero proactive communication. They reached out on travel day saying my pet would not travel, because the paperwork they should have verified was not correct. Then corrected it, but then the day of driver canceled and they picked up a day early. The day early put my dog at risk of being in a crate for over 48 hours, after informing them that was not satisfactory, they offered a better solution, which should have been offered first. Duke was supposed to arrive at 5PM on the 18th, but again, do to them messing paperwork up, he got stuck at Frankfurt for hours. This company has no clue what they are doing, 1 star, for $6500 you can find way better services elsewhere.

We used Air Animal’s “Book & Fly” service to relocate our dog from the United States to South Africa. Our issue was not the complexity of the move. We understood that upfront. The issue was the lack of coordination and basic process management throughout. Air Animal did not provide a clear or managed timeline, nor did they provide a consolidated list of requirements. Communication around flight status and documentation readiness was inconsistent, and we repeatedly had to follow up and piece information together ourselves. We ultimately identified that the original timeline would not work and directed a change in shipment ourselves. Even on the day of cargo handoff, we were still clarifying crate labels, carrier details, and required paperwork. Imagine taking your dog to an airport cargo facility and still not being sure everything is in order or will be accepted. Their delays also affected our own relocation. We had to postpone our flights due to uncertainty around our dog’s readiness, which created additional cost and logistical disruption. For context, we independently handled South African permits, veterinary coordination, and customs clearance without issue. The breakdown was specifically with Air Animal’s coordination of the export process. After raising these concerns, Air Animal stated that timeline management and coordination are not part of their standard service. That raises a fundamental question about what the service is intended to provide in a time-sensitive international relocation. If you use this service, be prepared to actively manage the process yourself.