Alaska Pet Movers / ShipYourPetsReviews on record for alaskapetmovers.com

Reply from Alaska Pet Movers / ShipYourPets· Aug 11, 2026

Thank you so much for this. It was really great getting to meet you guys and Scout. He’s a big dude with a big personality, but once we got on the same page he did awesome. I’m really glad we were able to make everything work on short notice and get him through the ferry and flight without adding any more stress to your move. Really appreciate you trusting us with him, and I’m glad he made it there happy and back where he belongs with you guys. Thanks again!

Reply from Alaska Pet Movers / ShipYourPets· Aug 11, 2026

Bryan, I’m Doug Ward, owner of Alaska Pet Movers. I’m sorry for the frustration and unnecessary trips you experienced while trying to relocate your cats. The primary issue affecting the shipment was California’s summer heat. Airlines enforce strict temperature limits for live animals, and the original destination could not safely accept your cats under the forecast conditions. We fully support those restrictions, but we should have identified the issue sooner and contacted you before you drove from Wasilla to Anchorage. For the second attempt, airports closer to your girlfriend’s location were still restricted because of the heat. San Francisco was the closest airport available that could accommodate your cats within the airline’s temperature and timing restrictions. However, the additional driving involved should have been clearly explained and confirmed with you before you made another trip. While the weather and airline restrictions were outside our control, our communication was not, and we take responsibility for that. I also want to clarify that after reviewing the situation, we refunded 100% of the money you paid Alaska Pet Movers, including the $495 administrative fee referenced in your review. I have personally reached out by email and phone to apologize and discuss the situation, but unfortunately we have not been able to connect. We regret that we were unable to complete your cats’ relocation and sincerely apologize for the time, fuel, and frustration this caused. We have taken your feedback seriously and are improving how we communicate weather restrictions and alternative airport options. Doug Ward Owner Alaska Pet Movers

Reply from Alaska Pet Movers / ShipYourPets· Sep 27, 2025

Thank you so much for your kind words. It was such a pleasure helping your family and making sure Panda had a safe and smooth journey all the way from Mongolia to Chile. I know how stressful these moves can feel, and I’m so glad you felt supported throughout! Wishing you all the best as you get settled into your new home in Chile and lots of adventures ahead with Panda!