Filed
Sub-Standard Service at Alofthobbies.com
I ordered a few parts for my E-Flite Radian from Aloft Hobbies, I chose USPS for shipping since their other options were outrageously expensive. Merchandise was supposed to arrive July 27th right on time for a weekend of flying. Today is the 29th and still no merchandise and no update as to where my order is? Is it lost? Is it coming? I wrote to Aloft and received a reply basically saying that "I chose USPS" and they didn't force me to. WOW talk about sub-standard customer service and people skills. Moving forward I would recommend that anyone looking to buy a high end sailplane look at SoaringUSA.com first. Bigger selection, better prices and top notch customer service with great shipping rates. Anything is better then Aloft after what I experienced.
Filed by Thomas S.
Reply from alofthobbies.
We are rated exceptional from Google Customer Reviews for a reason, we take great care of our customers. Please look at this reviewers other reviews and judge for yourself. This customer is mad at us for using the method he told us to ship via. We filled his order the same day and shipped it out using the method he selected. Sorry that USPS took longer than you thought. We offer a wide range of shipping including FREE, USPS and UPS, we do not markup shipping. We are among the lowest shipping expenses of any shop. As for his comment about the other place being faster, that is laughable, they take days to pack a tiny order according to our customers.