Filed
I do not recommend College Muscle Movers
I hired College Muscle Movers after seeing their website claim that they were “Voted Minnesota’s #1 Moving Company Two Years in a Row.” I had read mixed reviews, but after calling and speaking with Cameron, the owner, I felt reassured. The website says "Local Move -Our house moving services include a detailed cost estimate, guidance throughout the planning process, professional Muscle Movers, and all the tools needed to safely move your belongings." I explained that I had sold my home in MN, traveled for a bit, and decided to relocate to Nevada while I was traveling. I stated all of my belongings were stored in three storage units in Apple Valley, MN. The job was to move the items from the storage units into a freight trailer in Lakeville, MN. The quote and scheduling process went smoothly, and the office staff was courteous and responsive. I specifically requested that certain artwork be well protected, knowing the shipment would be traveling from Minnesota to Las Vegas. I was contacted when the freight trailer arrived at the freight terminal in Las Vegas. I then hired a Las Vegas moving company to unload it my items from the trailer and bring the items to my new home. When the movers arrived at the trailer, I received a call about the condition of the items. I immediately began receiving photos showing broken items and the shipment in complete disarray. I paid extra for a freight trailer curtain to prevent my items from mixing with other shipments, and the trailer included load straps. Despite this—and despite knowing the distance involved—the items were poorly secured. The Las Vegas movers stated they were surprised when they saw the load, they asked me if the moving company ever did long distance moves. I told them they advertise long-distance moves. I wrote one email, that included photos, that was addressed to both the MN moving company and the MN freight company, to ask for an explanation. To date, I have received no response. **The business has publicly claimed I was not a customer. I have a paid invoice and can provide documentation if needed.
Filed by Vicky L.