Community Tech Aid by eBiz MarketReviews on record for communitytechaid.ai

knowledgeable and personable. My TV problem was fixed and we had a pleasant chat

I’ve had the pleasure of working with Ms. Guzman over the years, beginning in 2021 when I was a technician on her teams upgrading USPS field handheld devices at locations throughout the Pacific Northwest, including Sandpoint, the Coeur d’Alene annex, Hayden, and Spokane’s Shadle Gardens station. The teams ranged from two to four people, with each location requiring careful chain of custody and physical security, along with installation, deployment, and testing of the devices. Working with Ms. Guzman was a great experience. She is extremely knowledgeable and organized, but what impressed me most was her remarkable work ethic. She doesn’t quit until the job is done, and she handles challenges with patience and professionalism. Since our work together on the USPS project, I’ve watched her continue to build on her technical expertise and earn additional professional certifications. More recently, my experience with her through Community Tech Aid in September reinforced my respect for her integrity, professionalism, and commitment to doing the job right. I would not hesitate to work with her again and would gladly recommend her to others.

She is very through has a lot of good information and has very competitive prices

My issue was my three email accounts were compromised, somehow my login credentials (username and password) would not work. I was basically locked out out from reading my emails or sending emails. I contacted Ms. Guzman to schedule a remote session with her. I had heard she was a highly skilled technician and came highly recommended. When my appointment day came...Ms. Guzman called me right on time and immediately started asking questions related to my issues. She took notes and accessed my laptop remotely. Ms. Guzman set desk top login links for each email account which made it extremely easy to access my email accounts. Turns out the issue was not User error...it was Bitlocker and TCP errors, both hardware and structual issues. I know this fix was not easy and was very, very difficult to resolve. However, Ms. Guzman was patient, professional and explained every step she was taking. I highly recommend her to any person or company having any level of computer or network issues or enterprise setups and configurations.