ComputhinkReviews on record for computhink.com

Contentverse has been an really good application to help us with storing scanned documents. We do batch scanning using a third party template, and getting things exactly right has occasionally been a challenge, but once it is set up, it works wonderfully. And I will say also - they have had the best support team I have ever worked with. We have had to upgrade and move our Contentverse server more than once and they have spent hours helping the tech assigned figure out issues that popped up (issues that were NOT caused by Contentverse, but by the network setup of our parent company). They have responded quickly to any question and always provided support for any issues that have occurred during day to day work as well. I would definitely recommend them.

Product itself can be quirky or temperamental on occasion (not all features work consistently eg. direct save from scan has never worked for me but works great from my personal scanner but works for other people great), occasionally files scan the first page in upside-down). That said, gets the job done with regards to electronic scanned file storage in organized, efficient manner. Service is seldom needed but when needed responsive and helpful. Cost per hour is pretty expensive as compared to other service providers.

They not only customize their products to fit our particular needs, their support is excellent.

Fazal and JJ are amazing in their ability to quickly resolve the problems that we have had. I don’t think that we have come up with an issue that they didn’t have a quick solution for!

They always get in touch with me within a reasonable time. Can't complain much about their service. Always willing to help out.

We have had to leave ContentVerse because it had become completely unusable for us. With each update that came out (which we installed as directed), new issues were generated. At this point, many of our employees couldn't even get into ContentVerse, which means they couldn't access our archived documents, a big problem! For those who can still get in, it sometimes takes as long as 45 minutes to access a single document. The help desk was not helpful at all. Even when ContentVerse was working properly, our employees weren't huge fans of the search and viewing capabilities. As we researched options for replacing ContentVerse, it became evident how much better other products are.

Have been using ContentVerse since 2009! What little support we have needed has been timely provided.