HotelbookingsReviews on record for hotelbookings.com

"Bait-and-Switch Scam: Explicitly Lied in Chat Support"Do NOT use hotelbookings.com. They are a predatory platform that uses deceptive listings and outright lies to steal money from travelers. I booked a room because they advertised it as pet-friendly. To be absolutely sure, I used their customer service chat, where the representative explicitly lied and said, 'I am on the phone with the hotel right now and yes, they are pet friendly.'This was a total fabrication. When I checked the property details, the hotel strictly prohibited pets. While the hotel staff was kind enough to cancel my reservation due to the false advertising, hotelbookings.com hid behind a 'non-refundable' policy to pocket my money. They are forcing me to pay for two rooms I could not legally use. They are thieves—book directly with hotels instead." I’m super disappointed in American Express because I totally thought they’d have my back on this. Sigh.

If i could no stars i booked drax hall the host never allowed me to stay wasnt from that country had to spend more money on a new room never got my money back got this company from afterpay than no communication no real number to talk to anyone than finally no one returned my call it messed my acct i lost money to this day have e-mail and whats app communication with host proving i never stayed there this is wrong to rent out snd keep people money snd still not let them stay ..any help oyger than bbb and i know i can also report to the feds as well do not book drax hall do not use anything but expedia

Total scam. Told them I was stranded at Hartsfield Airport in Atlanta. They then booked a stay in Hartsfield, Connecticut and as they read the address I corrected them. They said not to worry my stay wouldn’t be charged yet the hotel company in Hartsfield did process payment as did this scam booking company for their processing fee. They could not find a hotel in Atlanta. When I called to dispute charges they said they would review call record. They finally sent email saying I had authorized booking and no refund. They should be shut down. Avoid like the plague!

Do not use total scam .. charged me a cancellation fee saying they would refund my total amount payable in 10-15 days .. phone to check where it was and was told ask the bank

Awful company. I have spoken to 3 different customer service assistants and been lied to by all of them. The hotel I booked with them falsely advertised their location which was noticed within 10 minutes of making the booking. I contacted them as soon as I noticed to be told I would be contacted within 24 hours. 2 days later and still no news so I contacted them again while on the phone to the hotel trying to resolve the issue and was told by the customer service assistant that they had sent emails and made phone calls with the hotel telling me that they hadn’t received any communication.