just-audio.comReviews on record for just-audio.com

LET ME BEGIN BY STATING THAT IF IT WOULD'VE BEEN POSSIBLE TO GIVE THIS COMPANY ZERO STARS I WOULD'VE DONE SO. SINCE THAT'S NOT POSSIBLE I WILL RELATE MY NEGATIVE EXPERIENCE. I TOOK A UNIT IN TO BE DIAGNOSED FOR REPAIR AND TO RECEIVE AN ESTIMATE AS TO HOW MUCH IT WOULD COST TO REPAIR THIS UNIT. THE FEE FOR THE ESTIMATE WHICH WAS PAID UPFRONT WAS $60.00. APPROXIMATELY 5 WEEKS LATER I RECEIVED A PHONE CALL LETTING ME KNOW THAT THEY HAD NO IDEA AS TO WHERE TO OBTAIN THE NECESSARY PART TO FIX THIS UNIT SO WHAT THAT MEANS IS THAT THE ESTIMATE THAT THE $60 WAS PAID FOR WAS NEVER GIVEN. IT WAS NOT MY FAULT AS THE CUSTOMER THAT THIS SO CALLED VINTAGE AUDIO REPAIR SHOP IS LACKING RESOURCES AS TO WHERE TO OBTAIN PARTS. WHEN I PICKED THE UNIT UP I ASKED FOR MY MONEY BACK SINCE SERVICES WERE NOT RENDERED THAT WERE AGREED UPON WHICH WOULD HAVE BEEN THE PROMISED AND PAID FOR ESTIMATE. IT'S MY OPINION THAT THIS IS A COMPLETELY UNETHICAL BUSINESS PRACTICE AND DOES MUCH TO RUIN THEIR REPUTATION. WHAT EVER HAPPENED TO THE DAYS WHEN IT WAS IMPORTANT FOR THE CUSTOMER TO BE TREATED FAIRLY AND BE SATISFIED??? IT'S MORE THAN OBVIOUS THAT JUST AUDIO IS MORE CONCERNED WITH $60.00 THAN TREATING ME FAIRLY AND OFFERING A RESOLUTION TO THIS ISSUE. IF YOU ARE THINKING ABOUT GOING TO JUST AUDIO FOR AN ESTIMATE ON A REPAIR MY ADVICE IS TO FORGET ABOUT IT OR QUITE POSSIBLY THE SAME THING THAT HAPPENED TO ME WILL HAPPEN TO YOU.

UPDATE: I spoke with the owner of the shop. this morning. He understood the nature of my complaint and worked with me to find a satisfactory resolution. Would-be seller beware!!! I took a turntable to Just Audio on Monday, 8/3 to sell to them. I followed the instructions on their website and didn’t call about components I wanted to sell. The individual who buys used audio equipment from customers was eating lunch, and didn’t even look at the turntable. The salesperson on the floor checked with the used component “expert” and told me they didn't deal with Garrard. I was told they would take it as a donation and would use it for parts. Believing they were the experts, and based on a little research I had done about this particular model turntable, I left it for parts. Based on my research, I figured I'd get $30 or $40. Now they're selling it for $249! So unethical!! Shady business. BTW, the prices I have seen for this particular model of Garrard turntable are all under $100.

Ordered 3 bulbs for an Akai receiver. it's been 38 days now since I ordered them and I havent received anything yet. It took 3 weeks from baltimore to NY. Send them an email and complained about it, but due to problems with the US postal service, it can take a while. If they knew that, why didn't they inform customers about it. If I had known that, I would have bought it somewhere else. ORDER #1874