Karisma Hotels and ResortsReviews on record for karismahotels.com

I am very disappointed in this resort! I came with my daughter and her two children. I requested a room side by side, keep in mind our reservations were noted together. How about they put us on different floors . Her seven year old was in the room with me since the rooms are double occupancy. I requested at check in rooms side by side . They assigned 345 and 347. Ok I thought odd on one side and even on the other. I get to the room and 346 is in between us. I go downstairs and asked to speak with someone. I was advised that the rooms are king, double queen and king. The double queen is an upgrade. They could upgrade me if I wanted to pay the additional charge . I explained that this should have been communicated when the request was made! This hotel is a total disappointment!

READ THEIR POLICY DESCRIPTION! I booked a month and a half ago with them, I was told if I bought the refundable package I had up to a month before arrival, IN THERE INVOICE ON PAGE 2-3 it shows it, the fast tactic they use it to click to pay on Page 1 that skips you from reading that the first night stay is NONREFUNDABLE. I am now disputing 700$ that they failed to return when I asked for a refund.

The day before we were supposed to leave, our 3 year old daughter developed a double ear infection and pneumonia. I called to see what our options were, and Karisma declined to offer any options and told me we would lose the full payment. This is unconscionable and people should reconsider doing business with this organization.

Staff did not guide us through anything ( such as the Jamaican currency), always wanted us to pay cash instead of credit card ( I had to pay close to $300 of ATM fees because of this), staff were begging for alcohol and cigarettes from us, had to ask for a room change as the TV was broken and a leak in the closet therefore our close got wet, although we paid for an all-inclusive, we had to pay for Corona beers which they tried to charge twice and finally, the pressure, every day from staff to try and sell promotions to avoid customers from booking through the airline and this, from the first morning of our vacation at 8:00 AM by calling our room and waking us up. Azul was the worst resort and worst experience ever, will never go back and certainly will not recommend.

I was robbed by Karisma in June 2025. They upsold me with the promise of one price and charged me a completely different price. I'm disputing with my bank now. It was not a misunderstanding; it was thievery. There are plenty of great all-inclusive experiences out there. I would avoid Karisma at all costs.