Filed
Cautionary Tale of Midway RV Service Billings, MT
Purchased a brand new 2024 Jayco North Point 310RLTS from Midway Motors’ Cody location in December 2025. To be fair, the sales side in Cody was excellent. They went above and beyond getting the unit delivered to my home before Christmas since I did not yet have a 5th wheel hitch installed, and they made good on a couple minor delivery items immediately. Unfortunately, everything after that became one of the worst customer service experiences I have ever dealt with. Within days of ownership, I identified numerous additional issues on what was supposed to be a NEW camper: broken light attachment clips, gaps in window gaskets allowing air / water intrusion, a door that would not stay latched, broken vinyl molding, and an LP regulator missing its mounting bracket. Midway Motors RV Service in Billings picked the camper up on February 4, 2026. I went out of my way to make their job easy, every issue was marked with painter’s tape, and I provided a printed punch list of concerns. Should have been a straightforward set of fixes. Then communication essentially stopped. On February 26, after hearing nothing, I called and was told they were “just pulling it in.” Two weeks later I called again and was told they were “waiting on parts.” On March 21, I drove THREE HOURS to Billings to personally show them the window issue because they kept insisting it was simply a blocked weep hole. When I arrived, my camper was parked so tightly against another RV in a back lot that I could not even access it. I later sent photos clearly showing water dripping from condensation, caused by roughly a 1/2-inch gap in the bottom of the window gasket. Other windows have gaps too but I'll fix them on my own. On April 2, after still receiving little to no communication, I finally contacted owner Keith directly. I was assured everything would be handled and I would receive updates. Instead, the service department somehow managed to make the situation worse. Despite specifically requesting direct communication with me, Jacob, the RV Service Manager, repeatedly texted my wife instead. While supposedly making repairs they “discovered” a bent window rail and proceeded to BREAK the window while removing it. Only after an extremely heated phone call did I begin receiving updates, usually in the form of all-caps text messages saying everything was going great and the camper would soon be detailed and delivered. Then came yet another delay because they supposedly “discovered” another bad gasket and needed to submit another warranty claim. At that point I was completely fed up. I instructed them to stop all non-essential work and simply make the camper roadworthy so I could take possession again. The final insult came on May 6, the day it finally made it home after 3 months and 2 days. While de-winterizing the camper, I discovered it had NOT been winterized at all despite sitting through a Montana winter. There was stagnant water throughout the plumbing system with a horrible sulfur odor requiring multiple sanitizing flushes to correct. I also discovered several water leaks and a cracked fitting that I personally had to repair. This RV spent more than THREE MONTHS in Midway’s possession for relatively minor warranty issues, only to come back with additional problems and evidence of poor-quality control. I understand warranty work can take time. What I do not understand is: Virtually nonexistent communication Repeated misinformation Careless handling of customer property Breaking components during repair Delivering a supposedly inspected RV that was not properly winterized and had plumbing leaks The Cody sales team earned praise. The Billings service department earned this review. I would strongly caution anyone considering service work through Midway Motors RV in Billings, Montana.
Filed by Fred E.