Missouri Star Quilt CoReviews on record for missouriquiltco.com

I have purchased from this company different times and never had a problem, I was always happy with what I received.However, this last purchase is a complete joke. They sent me an email offering 20% off these fancy zips so I decided to purchase them. There was no 20% off, plus the 699 shipping fee added up to a ridiculous amount per zipper. I contacted them the same day and told them I wanted to return the zippers, however, they waited two days to get in touch with me and then of course, their comment was that the zippers had already been shipped.I still tried to return them when I received them, however they are charging a $10 return fee. I can send them myself for a lot less than that. I will keep them for that amount , however that’s exactly what they want. I am so disappointed in this company, I will never order from them again.

They got too expensive for me a long time ago. Now that I have a wholesale tax number I just don't bother with retailers like MSQC anymore. I buy from wholesalers. Then, the changes to the website making it a pain to shop. I hate sites that over categorize every department into smaller categories and then over categorize the items in that category. There simply is no need to sub-categorize by item. It makes shopping too complicated. Love Jenny Doan, but MSQC isn't the shopping experience it once was.

Have done business with Missouri Star for years. Not sure why they're listed as an embroidery company, they do primarily fabric and quilting supplies. Have never had a real problem - the rare misunderstanding or question has always been resolved quickly. (only prompt for this review was wanting to leave some positive comments for a change)

I purchased a quilt pattern online and downloaded it only to find that the main part of the design is not pieced. There are 20-30 leaves “scattered” which is exactly what they tell you to do in the pattern Lolol. No need for a pattern then! The rest was just stripes that in the description they tell you the size. So there’s no useful info at all in the pattern. So anyhow I asked for a refund which they denied me twice because it’s an immediate download. That’s their policy was their answer. No acknowledgment of my actual complaint. They said to leave a review which I attempted to do on their website (it invites you to do this next to the order confirmation) but it doesn’t work, it just offers to sell me the pattern again. Thumbs down on all accounts! I should say that they were prompt in their responses to me.