moondroplab.comReviews on record for moondroplab.com

MoonDrop’s Chu II is a toned-down version of the original Chu since they got rid of the Spring Tips that made the original Chu comfortable to use and replaced them with some generic rubber that does not fit the nozzle, and the price remained the same. The brass nozzle tends to oxidize and turn green after several weeks of use due to the poor quality of the material they used to manufacture their product, which is a recurring problem in all their products from Kato to the Blessing 2, which they attribute to humidity instead of poor quality. The filters also clog after a few uses and have to be replaced within three months of use. The cable is cheaply made, so it is not durable. All of these are examples of poor quality control and negligence on the part of the manufacturer. In some cases, the faceplate adhesive comes off, the paint does not adhere to the surface, the drivers burn out, and they advise storing the IEMs in silica gel like medical devices. It is apparent that the defects are intentional as the company can profit from their mistakes by manufacturing faulty products and selling them at a higher price while forcing customers to buy their accessories.

Moondrop makes very good sounding IEMs, but unfortunately their QC is horrendous. All of my moondrop IEMs have some sort of problem: drivers dying, channel imbalance, driver flex... I bought an IEM from moondrop which had 5db of channel imabalnce (how did this get past QC?) When I contacted moondorp support, i was offered to either ship it back, for which I would have to pay for, or recieve a 10% refund. After arguing with support for a couple of days, i managed to get a 95% refund, which still is not acceptable but better than 10%.