AllfixtureReviews on record for morsale.com

Extremely disappointed with morsale This is beyond frustrating, especially considering how expensive the pendant is. It arrived completely broken, and instead of simply sending a replacement, they make you wait forever. They don’t respond to emails and still haven’t shipped a new pendant. Do not buy from them. Total rip-off!!!!! DO NOT BUY

Extremely disappointed with Morsale. Expensive chandelier, cheap internals. Multiple LEDs failed and flicker constantly after minimal use, and the fixture is designed in a way that makes repairs nearly impossible. For the price, the build quality is unacceptable. Customer service and warranty support are nonexistent. Multiple emails and voicemails ignored. Once they have your money, don’t expect any help. Save yourself the frustration and buy elsewhere.

I wish I would have seen the review under the one I am about to write… red flag, only seen great views on the website, so I ordered a 2000 marble chandelier. It arrived already broken with missing pieces. I would have even tried gluing it together after the email after email, praying that my complaint would not fall upon death ears.. it’s has been almost a week and when I check for a status for a return slip, the rep replies with the managers are still investigating, investigating what? That they need to make this expensive piece right and not send the broken chandelier that someone else returned. I will keep making everyone aware until this gets resolved… if you experienced a problem with this company, do not stop here go on all platforms to make people know what this company does to our hard earned money.

DO NOT order from this company. I ordered a chandelier from them and it was a complete nightmare. The packaging was a disaster, the chandelier didn’t look anything like the photos and the quality was extremely poor. I was in shock when I received some piece of junk from China when I paid a lot of money for it. I wouldn’t even pay $50 for it bc it was that bad. I had to really fight for the return label even though their website says, free returns within 30 days and it took them a month to send it to me. They will drag it on and on and keep coming up with different excuses hoping you’ll give up. I returned the chandelier the day I received the label bc I wanted it out of my house ASAP and I was tired of dealing with them. I had to reach out to my CC company for my money back bc they completely ghosted me even though they received the return. It was the worst purchase I have ever made and dealing with them gave me the worst anxiety. I wish I did more research before ordering from this company. Seeing only positive reviews should’ve been a red flag. They remove all the bad reviews so people have no idea how this company really is.