North 40 OutfittersReviews on record for north40.com

I ordered a cowboy hat from North40 and they shipped it out quickly. I received the hat a few days later and it came in a standard box and had slots all over it from sliding around in the box. I was able to clean the hat up and I wore it three days before I realized that it wasn’t the hat I ordered. I received an email wanting a review and I left an honest 4 star review because it was the wrong hat and had scuffs. The emailed me back and offered to send a return label or a gift card for the issue. I declined either one because I liked the hat and it wasn’t a huge deal. I received another email from them the next morning stating they understood that I would keep it and declined the gift card but as a token of appreciation they were shipping me the correct hat. It completely blew my mind that they went that far for customer service. I will continue to do business with such an honorable retailer, for the rest of my life. They earned every bit of the new 5 star rating I left and I was so impressed by their dedication to customer service. I recommend North40 to anyone.

the website was slow and glitchy.And they don't have PayPal hell I can take PayPal and I don't own a business. I didn't buy anything as I'm very concerned about security of small websites like this one.

I wanted to simply give some feedback concerning the operation of their website which clearly was not operating properly and the first person I spoke to wasn't very customer friendly so I asked to speak to someone else. After describing the operation again, the second person was somewhat better but came across as somewhat condescending I felt. When I clicked on Blue in their list for color of items to display, it displayed yellow, green and red---just what I did not want.

I purchased 2 pairs of Wrangler jeans last week. These were never worn. Approximately 5 days later, I brought them to the Coeur d'Alene store for an exchange in size. The customer service person attempted to charge over $20 more for the same items. Disgustedly I asked for a refund. I often shop there but will never shop there again.

Will not order online from this company again. The return process is a nightmare. They will not cover return shipping cost for defective products. Completely unresponsive customer service. They won't respond to my messages through their return system or my emails. Guess it's back to ordering from Amazon instead of trying to do the right thing support the smaller company.

Their price on the particular item that I purchased was $43. cheaper than the product website, and no other retailer discounted their price. I was skeptical for that reason, but they delivered for less than anyone else. They offered free shipping which usually means slow shipping, but the item made it cross country in 5 days. They wrap their shipments well, and overall I think they are a great Company to deal with

New 2024 North 40 policy will not allow Carhart returns for long term customer including for trade or equal exchange without receipts, IE Christmas Gifts! So much for the famous local service. Will avoid in the future and transfer business to Amazon.

Easy return they go out of there way more than most. Should get pained more definitely a good place . Helpfull staff nice . And usually have what i need . And a good variety of products