OnestopgermanshopReviews on record for onestopgermanshop.com

Good products but packaging/shipping was so inferior that jar lids were open upon receipt with a mess and loss of half of what we paid for. I informed the company via its "customer service" email addresses including multiple photos (from before and after opening the box) on four occasions over two months and have never received a response. This poor service seems consistent with the experienced by others.

Onestopgermanshop started out well and I bought a lot of things since they exist, but they are going downhill in terms of the service they provide. Shipping is expensive, you pay for shipping and they ship in flimsy boxes that make it to my house partially ripped open. Recently, I bought a bunch of pantry staples and they all expire within 4-5 weeks! That's unacceptable! But don't expect an apology, or a solution "to make it right" if you bring it to their attention. I was told they can't send replacements because they are out of stock, yet the items are available on their website for purchase. Both can't be true. They need to take a hard look at their business model because if you offend your customers they will shop elsewhere!

I ordered food stuff from them. The shipping box is flimsy and the packing was not good. The box came ripped open. I am missing items that probably fell out of the rip. Everything is sticky and crushed. Lid of the jam is busted so the liquid is everywhere. Not happy to lose money on food i cant use. Dont recommend them.

I love that company. I've been shopping with them for a long time. I recently discovered that they offer gluten-free bread mixes from Brot & Crust which are super tasty and easy to make.

I purchased an item that was supposed to arrive on November 14 via USPS. On November 15 the tracking still shows that "Shipment Received, Package Acceptance Pending" thought the shipping bill was created already on November 10. I reported this several times in recent days to "Onestopgermanshop". They claim it is out of their hands. The vendor does NOT provide a telephone contact number. As of today, November 22, I have not received the order. The vendor refunded me. They have no explanation for this unprecedented shipment failure. I have never experienced anything like it with USPS.

Ordered European snacks, mostly German, mostly Marzipan from these guys. Good fresh products, fast shipping, good prices. Love their website.