PlutoebikeReviews on record for plutoebike.com

UTTER RUBBISH If they ever update the word scam in the dictionary they should opt to use an image of this company as the definition. Terrible service. They told me the bike would arrive within 3-4 days of my purchase. I only live about an hour and a half out from their nearest warehouse. No such bike was delivered and when I pressed them about it, they sent me a tracking ID that didn’t work. PLEASE DO NOT GO WITH THESE GUYS

Wouldn’t give the office address to pick the bike up until payment is made which makes no sense

My partner and I both signed up to rent e-bikes from Pluto. We were in regular contact with their customer service manager throughout the sign-up process and were given a specific delivery date. We then paid over £200 in total. No bikes ever arrived and no service was provided. Once the money had been taken and the delivery date arrived, communication stopped despite repeated attempts to get an answer. My partner ultimately recovered her payment through her credit-card provider, and I am currently disputing mine through Lloyds. Based on our experience, I would strongly advise people not to pay this company unless and until they can demonstrate that they are actually fulfilling rentals.

Warning! Huge Scam. Rented a bike for 8 weeks. They sent the bike 3 weeks after paying. Some accessories never reached me. Yet they still wanted to charge me for the accessories. When I returned the bike, they said items are missing. I am currently going through a solicitor to get the money back! Never rent from them! Bunch of scammers

I would steer far away from this company at all costs. The rental contract is structured very much in Pluto’s favour. It is drafted to limit Pluto’s liability and maximise leverage over the renter. Here are the key issues I found: 1. Deposit Handling – They take a £149 deposit but openly state it is not held in trust. That means they can use your money as their own funds and you’re relying entirely on them to give it back. 2. Termination Penalties – If you need to end your rental early, you are charged 100% of the remaining fees unless you’ve paid extra for their “flexible cancellation.” This is way beyond what’s fair and feels like a trap. 3. Excessive Theft Liability – If the bike is stolen and you don’t pay for extra cover, you owe £750. Even with theft cover, you still pay £390. This doesn’t reflect the real secondhand value of the bikes and feels like an inflated penalty. 4. Unilateral Power to Change Terms – They can change prices and conditions with just 14 days’ notice, while you remain locked into the agreement. 5. Broad Liability Waivers – The company tries to exclude almost all responsibility for problems, damages, or losses. Even if their negligence caused an issue, they try to push all liability onto the customer. 6. Aggressive Payment & Repossession Terms – If a payment fails, they can lock the bike remotely after just a few days, repossess it without a court order, and pass on debt collector/solicitor fees to you. 7. Maintenance Burden on Customer – You’re forced to attend servicing at their request, with added charges and penalties if you don’t comply. Even minor repairs under £25 are your responsibility. ⚠️ Overall: This is not a balanced or consumer-friendly agreement. It maximises Pluto’s protections and minimises yours. Several parts of this agreement would likely be ruled “unfair” under the Consumer Rights Act 2015 if challenged, especially the deposit handling, early termination penalties, theft charges, and Pluto’s right to change terms at will. If a clause is found unfair, it’s not legally binding. If you go ahead with this company, know exactly what you’re signing up for — and be prepared for heavy fees, strict rules, and very little flexibility.