prepdeck.comReviews on record for prepdeck.com

I placed an order in December 2022. At the time it told me the item was in stock and would arrive in a 5-7 business days. I received an email that same day telling me that there is an issue with the fulfillment and they would contact me when they could ship my order. It’s now 11/13/23 and I have heard nothing at all from this company. I’ve contacted the BBB but nothing has happened. They took my money to the tune of almost $170 and I have been unable to get a response from anyone.

If I could give a ZERO i would.... never received my item and non one from the company responds to me.

I ordered the SousChef package for $249 on 2/25/2023. They have changed the shipping dates twice and now they do not answer any emails. I would recommend anyone not to buy from them unless you can afford to flush money down the toilet. It is now 11/1/2023 and still no product or communications. I will report them to the FTC what good that will do. UPDATE 12/3/23: It pays to keep sending emails to their email adderss. It is up and they are receiving emails, just not answering them. I did finally this week get an email from them stating I had a choice of refund (it would take up to a year to get it) or get a credit on the site getprepd.com which I accepted. I got the credit for the PrepDeck and the $20 gift for a total of $269. I went to the getprepd site and ordered the items, entered my code in that PrepDeck gave me and now waiting to see if it gets shipped.

I ordered a Prepdeck on April 1, 2023. Money was taken out of my bank account the same day. I was told I would have my order by May 15th. Then, they said it was delayed. I was sent an email saying I would have my order by mid-September to Mid-October. I have been trying to get in touch with them since October 15 and they do not answer. It is now October 27th. No return emails and no product delivery. I have filed a complaint with the Better Business Bureau.

No Customer Service Wrote email to them and haven't heard from them since 3/18/2023!

Received damaged, still not replacement after they promised up to 7 days after 3rd Jan 2023. They claim they are back order suddenly and it will be another few weeks until we are updated. Better communication would be key in this instance Update - finally received my replacement in March. Raised to a 3 out of 5

I ordered back in April. I still have not received the product. Opening a file with Paypal because their customer service department keeps giving me the run around.

Never received my order. Scam site. DO NOT BUY.