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2 reviews on file
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Particulars
An oasis in the heart of Tlaquepaque, the decorative arts and crafts capital of Mexico in the greater Guadalajara area.
Register summary for Quinta Don Jose Boutique Hotel (quintadonjose.
The docket
2 published reviews on file
Filed
The hotel is very nice, and I visited for a holiday. I enjoyed it very much and had some great days there.
Filed by Tom B.
Reply from Quinta Don Jose Boutique Hotel· Jun 17, 2024
Thank you very much for taking the time to share your visit experience! :)
Filed
Be careful! This hotel is run by crooks. I booked a 2 bedroom family room on Easter Saturday at $81.00 Dollars a night in Booking.com #booking.com when i arrived to the hotel, they checked me in and the room was not what was sold to me in booking.com, I went back to the reception to state my displease and they blamed the mistake with Booking.com, I spoke to booking.com and they told me that the hotel should not have accepted the booking as they only had a room for 3 people. The Manager told me in this words: “If you do not like the room you can leave”, I said, do you realize that it is Easter Saturday and there are no other hotels and she said> That is your problem. I said, my family was hungry and tired and we needed some food, I asked to speak about the issue after lunch and she went ahead and cancelled my prepaid reservation. After Lunch she said we cancelled your reservation and we sold your room for $110.00 so if you would like your reservation again you have to pay $110.00 instead of $81.00. The restaurant manager Bruno, heard the conversation and called the police for us. As he felt this was an absolute abuse by the Manager Barbara Gonzalez. We have 2 small kids and without absolutely any mercy, cancelled illegally our reservation to try to extract more money from us. We spoke to Booking.com and they Stated that the reservation should not have been cancelled. The only reason why it was cancelled was because Arturo Magana the Owner called them, expressly asking for the reservation to be cancelled. So to make a long story short, we are without a hotel room in a small town with 2 little kids so that Mister Magana can earn 30 dollars extra a night! This people have no decency, no mercy and they belong in Jail. Police, Booking.com and everyone who witnessed the situation told us that this is most despicable situation they have witnessed. BE CAREFUL! These people are NOT Honorable and they absolute merciless crooks. BEWARE
Filed by Ernesto V.
Reply from Quinta Don Jose Boutique Hotel· May 10, 2018
In this day and age, anyone can write anything about any one person or business. It does not mean that what is written is factual or even contains an inkling of truth. Misrepresentations, created content, and plain outright lies are common and plenty. In times past, the written word was taken as valuable and it is sad, very sad, to see that the perceived value of the written word has eroded to the degree it has. Such is the case with this gentleman's review. When I read it, I could not believe that supposed professionals in their field, with assumed ethics, could stoop so low as to lie with such ease, with the mere intention of affecting a business in retaliation for not being able to yell and abuse his way to his goals. But I guess I shouldn't be surprised. Of course, these are ONLY my words, and they are subject to the same doubt as the reviewer's are. The only thing my business has to fall back on, is a sixteen-year track record of professional and ethical performance not evidenced in my words, but in the many legitimate reviews posted by our wonderful guests. We look forward to many more years of great experiences for us to enjoy in serving our guests!
