REL AcousticsReviews on record for rel.net

I own a REL HT/1508 Predator bought in late 2022. Nearly four years in, the amplifier failed. I contacted REL support expecting the usual routine: quotes, delays, debates about coverage. None of that happened. REL replied quickly, sent clear step-by-step instructions to remove the amplifier module myself (including how to handle the 15-inch driver safely), and then shipped me a brand-new amplifier free of charge. It is rare to see a brand stand behind its products this way, years after the sale. The subwoofer was already excellent; the service behind it seals the deal. I recommend REL without hesitation, for the gear and for the people.

Great Sub woofers, Shit Support

First, I agree with Neil. They never answer the phone. I bought a HT sub late last year and in May 2026 it craped-out. Contacted customer service by phone and no answer. Texting and texting and finally got a response and a RA by June. Sent the amp to Ca and waited 2 months only to have the new amp DOA. I tested the AMP the best I could and it's dead, no output. I been trying to get this issue resolved since last week and just get a stupid email saying gently push on the driver maybe it's stuck.

Fantastic customer service, answered all my questions promptly and dispatched my purchase the same day. The product is amazing and as good as all the reviews. Many thanks to the team (especially Wendy for all her help).

Such a great company, customer support is excellent too. Cannot recommend more highly!

Ik heb sinds 1990 twee subwoofers van REL gehad en deze zijn nooit kapot gegaan na al die jaren. Ik gebruik nog steeds met heel veel plezier een REL Quake MK2! En ze klinken ook nog eens formidabel! Via mede gebruikers heb ik vernomen dat REL ontzettend goede service verleend! Een 5 sterren aanrader dus.

I had high hopes for REL. I live in the USA and shocked they don't answer their phone and never return calls. How can you order a sub?? I wonder if John Hunter knows this? So shocked at this company. Never expected this.