scottymakesstuff.comReviews on record for scottymakesstuff.com

I approached Scotty to 3D scan, then create a print file of an article for me. Scotty went above and beyond to help me with this project, and the end product exceeded my expectations. Thank you!

We purchased the roll cage for the Luna 360 for $20. Their website was not clear about needing to purchase the pro case ($40) for the roll cage to work. We decided to return the roll cage and purchase the insurance instead. The return process was horrible. They did not refund the original shipping nor paid for the return shipping. They also charged a restocking fee of $7. They required very specific packing instructions and to send pictures as proof before they would accept the return. Then after receiving the item, they said it would take 2 weeks to process the refund. Only after another inquiry after the two weeks did they finally process the refund of $13 after we spent about $45 total. Be very careful when purchasing from this company. Reply to review response: Thank you Carol for the reply. Although your return requirements are not shown on your website, we understood them when you sent them to us. We are just trying to inform others who may want to purchase from you of these return policies. Also, as of right now, the first paragraph of the Luna 360 roll cage says this. "The Pro Roll Cage accessory for our Insta 360 Luna Pro Cases is the ideal accessory to enhance protection during your Insta 360 Luna filming adventures." Nowhere in the description does it say the pro case is required. I request you change the description to show the pro case is required and also inform your customers of your return policies.

I don't normally write reviews, but I have been very impressed with their products over the past few years, and wanted to share my recent feedback when something went wrong. Recently, my order went missing in transit. USPS sucks of late! Their team handled the situation immediately and sent a replacement the very same day, which arrived in just a couple of days. I also want to give a special shoutout to Carol in customer service. She was fantastic to deal with and made the entire process seamless. Thank you for the wonderful products and excellent support.

Charged $49 freight sent by Australia Post. Post Office quoted me $13.20 as what it should have cost even at retail.

Buyer beware. I placed an order on July 9 and paid an extra $17 for 2-4 day shipping. After 4 days, I noticed that UPS hadn't even received the item yet, so I contacted the seller via email. Carol eventually replied a couple of days later and said she would check on my order. Over the next week or so, I sent several more messages asking for an update. They discovered that their shipment was damaged and returned to them. Okay, that's disappointing, but things like this happen, so I figured I would let it go as long as they refunded the expedited shipping I had paid for. I requested that they refund that, but they refused, offering me a $10 credit to buy more from them. Haha, seriously? So I pushed back, and again they refused. It is now almost 2 weeks later, and the product still has not arrived. He may make interesting things, but his shipping and customer service are terrible.

I purchased a case for my pocket 3, through my own error i ordered the wrong one. I contacted Scotty Makes Stuff. Customer Service was very responsive, I returned the wrong order. I then re-ordered the correct item, in both cases the items arrived in good time and condition. Customer services refunded my wrong order on receipt of the returned product. I recommend this company and would be more than happy to do business with them again based on this experience. Well done Scotty Makes Stuff.

I had a problem with a product and raised it with the customer services who sorted it out swiftly. Totally reliable and great quality.