Filed
Wow, What Service!
I've shopped here many times in the past and I always go back to them. I was in the mood for a new Lionel Train set, so after looking at Lionel's web-site, I had down to two sets. It was a toss-up between #2523130, Pennsylvania Keystone 0-8-0 LionChief Set with Bluetooth 5.0 w/Remote or the newly updated #2623150, Pennsylvania Keystone 0-8-0 LionChief Set with Bluetooth 5.0 (Remote Sold Separately) I compared the two very carefully on Lionel's website and I noticed in the description of the newly updated set without remote they listed Smoke control as a feature. I thought wow, you can now control how much smoke it produces. As you know most starter sets you can't tell it's actually smoking. So, I opted to get the newly updated version with no remote just so I could control the smoke output. So, to trainwold I went. I added it to my cart along with a universal remote. Upon getting the set, I started to read the instructions and setting it up. Between reading the instructions and looking at the locomotive, I saw no mention of how to control the smoke. I put it on the track and well, I wasn't impressed. I think it smokes better than any other starter set, but still not all that noticeable. I emailed Lionel and I asked them how to control it. Their response was. Smoke Control means you can turn it on or off by remote. Hearing that response, I wasn't happy. I went to trainworld.com and reviewed the item stating that Smoke control was misleading and don't buy this set if you think you can control smoke output. What I can't believe is today 9/22/26 I get a call from Trainwold and I'm thinking what do they want. What they wanted was to tell me what the smoke control meant and I told them yeah, I know I contacted Lionel. He chuckled and so did I. He apologized for Lionel misrepresenting their product and wanted to know if I wanted to return it for a full refund. I said, NO I'm for the most part happy with it, and it does smoke more than my other sets, I just don't appreciate that Lionel lied about it. I give them Kudos for calling me and apologizing for Lionel's misrepresentation of their product. I will always shop here now and they do have pretty amazing prices and they ship quickly as well. I will be back Trainworld! Thanks for the call and all you do for the model train enthusiast.
Filed by Sparky S.