TripforthReviews on record for tripforth.com

Scathing Airbnb Review (Policy-Safe) This booking was managed by TripForth, and the experience was unacceptable. Our group of 20 was scheduled to stay during the severe winter storm in Virginia in late January, when the state had declared a state of emergency and roads were widely reported as impassable. For safety reasons, we did not attempt the trip and never stepped foot in the property. Despite these extraordinary circumstances, TripForth refused to issue a refund or even offer a credit toward a future stay. As a result, we lost over $2,000 for two nights at a house we could not safely reach. While weather is uncontrollable, management’s response was entirely within their control—and they chose to show zero flexibility, empathy, or consideration for guest safety. For a large family group, this was an extremely costly and frustrating experience. I strongly caution future guests: if anything goes wrong, do not expect reasonable communication or accommodation from this management company.

DO NOT BOOK!! Another family and mine booked a property through TripForth and just to be safe they even paid extra for their “travel protection.” However, when a major winter storm was coming through and it was unsafe to travel, they refused to refund us and would only offer to move our stay to the following weekend. The other family we were traveling with went ahead and went the following weekend. They were locked out of the property for over 30 minutes in freezing temperatures, and once they finally got inside, the home was roach-infested and filthy. Trash all over the porch and I can only imagine what else they didn’t see (bed bugs and goodness knows what else). Airbnb was extremely helpful in resolving the situation, but TripForth and the property manager were not. To make things worse, the other family who actually booked/paid for the stay was blocked from leaving a review, which feels very intentional and unethical!!!! This particular property was on Happy Valley Rd and is managed by Jeremy, who has a large number of listings. Based on our experience, this feels like a slumlord operation with zero accountability. Save yourself the stress and book elsewhere!