wheelworld.comReviews on record for wheelworld.com

I'm 65 years old and on disability and I purchased a GasGas Enduro 1.0 that I've had for about 5 months. I ride 3-5 times a week. Recently while going up a trail, the rear derailer disintegrated and completely came off the bike. I called wheelworld since it's got a lifetime warranty, but they said it would have to be taken to a bike shop and have it confirmed that it was a manufacturer problem before they could pay for the replacement part. This is nuts! The trip to my "local" bike store is 70 miles away. The trip and shop time would cost many times the price of the derailleur! So much for that lifetime warranty. Also, shops won't touch a GasGas on a trade in. I waistedover $2600 on my purchase. If you're going to buy a bike, buy locally because long distance customer service doesn't work. You'll get burned like I did. Avoid WheelWorld.

We spent over $12,000 on three bikes from them. And they want to charge us another $100 because of a known problem that they didn't notify us about when removing the safety end caps off of the front wheel hubs when unpacking them. They knew about this problem. There is no warning in the box. They've had problem over and over with customers I recently found out. Really disappointed and sorry I spent the money with them when I could have spent it with somebody that gives good customer service.

Ordered an ebike worth $2000 online waited 2 weeks. Called them saying they cannot fulfill my order because the price went up.This store is a scam…

Order: 070622-125510-139 Payment Confirmation received Jul-6 2022. On the following day, an email received saying, Transaction Status: Declined (Authorization with the card issuer was successful but the transaction was declined due to an address or ZIP code mismatch with the address on file with the card issuing bank ) How come? That address is same shipping address I used with bike-components.de (Order No. 3Q34666), Though my item takes almost a month, but delivers successfully. Same address I used with my apple watch strap (Order No. W1222401586) . And the item was also shipped. I'm worried. I'm hoping my money will returned, or just deliver my item. I try to reach them but the only response is, "it will go back to your bank card"..."it depends on your bank how fast you get your credit back"..."as you can see the transaction was was voided on 7/06/22"..."07/06/2022 00:55 $53.97 63800215290 Voided". I pay them and it took minutes only to receive my payment. They cancelled my order. And now it's more than a month, and no money returned yet. And STILL THEY DONT CARE.