ACO Vacation HomesReviews on record for acovacationhomes.com

DO NOT RENT FROM THEM!!!! We were a group of 8 adults and 6 KIDS. We were planned to have 3 relaxing days before our Cruise; well, it was more stress than ever. At the home at 4443 Shiva Loop, as soon as we entered the A/C upstairs wasn't working. We reported it immediately. Someone came that evening, filled it with some air I guess and then informed that they will come back in the morning to finish. Suddenly the A/C upstairs started working but the A/C downstairs fell out...reported it again. They came in the morning to fix it, but the same day again no A/C...It was horrible, our kids could barely sleep, and the house was getting hot. We asked for another home, they said there wasn't available...Then suddenly there was water leaking from the ceiling into the Livingroom downstairs and also into one of the bathrooms downstairs. It was a mess. The master Bathroom upstairs full of molds and old. Under the beds looked like they haven't cleaned in years! When I asked for a refund, they had the courage to inform that almost a month has passed and that they can't refund anymore offering 10% discount on a future booking, well NO THANK YOU!!!!

Do not use this company. Dirty rugs, mold in bathroom. Worst quality of sheets. Dirty bathroom drawers. Not friendly, bad customer service. Do yourself a favor and find a different company.

ACO was the perfect choice. House was clean, 100% operational, and every little demand we had was answered in a very short time! We will choose ACO again for sure!

I stayed at the Encore resort and It felt like home! It exceeded my expectations, and none of us wanted to leave. Love that it was near Walmart. Having our own private swimming pool was an added plus. Anything that I could think of that I needed, it was there and more. When i parked my car the security guard said that spot wasn't allowed, but instead of assisting us he just went away.

The house was amazing! But the company, the company is full of bull! ACO is bullsh*t. They couldn't find nothing else to charge us for so they charge me for things that I reported and they told me they will let their maintenance department know. They charged me $120 for stains on towels and hand rags. Normal wear and tear at that. I reported every issue within 24 hours. One of them being one of the refrigeratory wasn't working properly causing me to loose hundreds of dollars in meats and seafood and they don't want to compensate me for my loss. The answer to why they don't want to compensate me was because its two refrigerators in the house. It was 21 of us on vacations so both refrigerators were being occupied. Then when I asked for management they told me the only way I can speak with management is through a representative.. Really??

I loved the home I stayed in, the lake view was amazing, the private pool and community pool is PHENOMENAL the location is great to its near everything booking again this year

I would give this place 0 starts. DO NOT I REPEAT… DO NOT RENT YOUR VACATION HOME FROM THIS COMPANY. THEY ARE RACIST AND FULL OF BULL****!!! THE HOME WE RENTED WAS BIG HOT ASS MESS AND MY FAMILY HAD PROBLEMS FROM DAY 1. ALSO THE HOME WE RENTED IS INFECTED. STAY AWAY FROM ACO VACATION HOMES.

Checkin was simple, house was great for a large family vacation. Pros: Very clean, great location. Pool covered with netting so no bugs. Having bathrooms for each room is great. Cons: Had an issue with the WiFi the first 2 days but our host got it corrected as quickly as they could.