addmotorReviews on record for addmotor.com

This company has the worst customer service ever. You buy any bike from them you will be sorry when you need customer support. Try speaking with someone at their company and you will see. They don’t answer. Everything is by email and it usually goes nowhere.

Addmotor is unable to answer simple product questions, and their support is very minimal at best. I would look elsewhere.

E-325 Electric Cargo Bike. With two kids in the front, it cannot handle uneven terrain. Kids were safe in the seat belts with the roll cage, but I have been thrown to the ground. Extreme caution must be taken if turning onto another road if there is a steep camber between the two roads. A good bike for flat terrain, but I live in a hilly area. Caution. I think this bike is dangerous.

The problem is they are completely based in China they have no physical presence in Australia or the USA besides a 3PL warehouse. When I needed parts under warranty because of faulty manufacture they took months and months of arguing before I finally got the parts and then had to pay the shipping before they would send them. Absolutely horrible company. I believe Addmotor and Meet One operate exactly the same. They may have English Christian names but they are in China 100%

Although I think this trike is very poorly engineered, the tires are ridiculous, besides being rounded to the point of only catching about an 1" to an 1 1/2 or tread out of 4"" they wander something terrible on paved trails, suspension? what suspension, steering needs some engineering as this is spooky as hell to ride on unlevel surfaces. Other than a few things I think I can work with I decided to keep this and fix it right so my wife has a toy to ride with me when i'm out riding my ebike. Now I got to admit it's a good looking trike, that's why i think it's worth the time to fix some of the basic problems instead of taking a major hit on sending it back. Ohh and I forgot they didn't send any of the wood for the front basket, or the smaller basket because they obviously have very bad customer service.

Throughout the entire transaction, this company was always "spot on" for responses.

Product: ADDMOTOR SPYTAN TRIKE 2ND GENERATION. OLIVE GREEN 750W. PRICE:$2000 I can't decide between the two or a 3-star review but I'll just be generous and go with the three. I THINK THE FRAME ON IT IS DECENT, BUT THERE'S NO SUSPENSION, SO IT'S A REALLY ROUGH RIDE. MY SEAT BROKE ON ME, MY FENDERS ON THE FRONT WHEELS BROKE, THE LIGHTS FELL OFF TOO. THERE SEEMS TO BE SOME KIND OF WEIRD ADJUSTMENTS THAT WERE MADE TO MY BIKE. I DIDN'T GET IT FROM THE ADDMOTOR SITE BUT IT'S SUPPOSEDLY WAS BRAND NEW FROM A LOCAL BIKE SHOP. I PAID EXACTLY WHAT THEY WOULD PAY FOR IT ONLINE (WHICH WAS MY MISTAKE I SHOULD HAVE JUST PURCHASED IT ONLINE BECAUSE THEN AT LEAST I WOULD HAVE HAD SOME KIND OF PROTECTION OR SOME SORT OF WARRANTY.) BUT THE THING WAS SUPPOSED TO BE BRAND NEW. LOTS OF THINGS HAVE TO BE ADJUSTED ON IT. FOR EXAMPLE THE TIRES THAT IT CAME WITH WERE JUST TERRIBLE TERRIBLE TIRES THEY DIDN'T EVEN MATCH THE RIM SIZE THEY PUT 3.0 ON 4.0 RIMS AND IT WAS JUST TERRIBLE THEY HAD LIKE NO TREAD ON THEM AT ALL SO RIGHT AWAY OFF THE BAT YOU HAVE TO BUY A NEW TIRES AND TUBES FOR A IT WAS $21. AND THEN YOU GOT TO PUT TUBE PROTECTORS AND GREEN SLIME IN THERE TOO. THE HANDLEBARS THAT IT CAME WITH WERE LIKE JUST MADE IT FEEL GROSS SO I PUT SOME STRAIGHT BARS ON THERE AND WORKS MUCH BETTER I THINK THAT'S THE WAY IT SHOULD HAVE BEEN. THE THING ALSO HAD AN AUTO TURN BASICALLY RIGHT OFF THE BAT. I DIDN'T GET A CHANCE MUCH TO TEST IT BEFORE I BOUGHT IT SO I WASN'T ABLE TO REALLY TELL BUT I'VE NEVER BEEN ABLE TO RIDE THIS THING NO-HANDED AND THEN AFTER I TOOK A LOOK AT THE INSTRUCTION MANUAL THAT DIDN'T MATCH WHAT IT WAS SUPPOSED TO BE. LIKE AS IF SOMEBODY HAD MADE SOME ADJUSTMENTS. ALSO MY CAP FOR THE FORKS ON THE INSIDE WERE IT ATTACHES TO THE FLOWER WAS ALSO LIKE OFFSET AND THERE'S A BUNCH OF METAL SHAVINGS IN THERE TOO IT'S LOOSE RIGHT NOW. I DIDN'T LIKE HOW IT CAME WITH TWO BASKETS BECAUSE WITH THE BASKET ON TOP OF IT LIKE THAT YOU COULDN'T EVEN TAKE ADVANTAGE OF THE BOTTOM BASKET FULLY SO I JUST ENDED UP TAKING OFF THAT TOP BASKET BECAUSE I COULD ALSO GET IT THROUGH THE DOOR MUCH EASIER. BECAUSE YOU CAN'T JUST PUSH THIS THING THROUGH ANY DOOR YOU HAVE TO GRAB IT BY THE RACK AND THEN TWIST IT TO THE SIDE. BUT ONE THING THAT I DIDN'T REALLY THINK ABOUT MUCH BUT OVER TIME AS I WROTE IT A LOT STARTED TO REALIZE THAT THIS THING REALLY SHOULD HAVE HAD SUSPENSION ON IT I KNOW THERE'S A NEWER VERSION WITH SUSPENSION ON IT FOR LIKE 700 MORE DOLLARS BUT THE FACT THAT THIS THING WAS EVEN RELEASED EVER IN THE FIRST PLACE WITHOUT SUSPENSION IS AMAZING BECAUSE YOU JUST HIT THE TINIEST LITTLE CRACK AND IT'S JUST LIKE IT CAN THROW YOU OFF SO IF YOU'RE LIKE GOING DOWNHILL OR SOMETHING AND YOU HIT LIKE A BUMP IT CAN LITERALLY ALMOST JUST KICK YOU OFF AND IF IT HAD SUSPENSION TO ABSORB IT YOU WOULDN'T HAVE TO WORRY ABOUT DYING. IT'S PROBABLY ONE REASON WHY I HAD LIKE OVER 50 FLATS MOST LIKELY THAT AND JUST WERE POOR TIRES. THE BIKES NOT ALL BAD THERE ARE A COUPLE OF OKAY THINGS ABOUT IT I DON'T KNOW IF THE ADVANTAGES OUTWEIGH THE DISADVANTAGES I'M STILL DEBATING ON THAT EVEN AFTER LIKE 6 MONTHS OF HAVING IT. THERE WAS MANY MANY TIMES WHERE I GOT AND RIDE THIS THING AND I GET FLAT TIRES AND IT REALLY SUCKS WHEN THAT HAPPENS I MEAN IT SUCKS WITH ANY BIKE BUT IT'S JUST REALLY TERRIBLE WITH THIS ONE FEELS LIKE IT'S JUST A NIGHTMARE. I ALWAYS CARRY TOOLS IN A TUBE WITH ME BUT ON A FEW OCCASIONS WHERE I HAD GOTTEN CAUGHT SO UNLUCKY I DEFINITELY PAY THE PRICE.

Unstable especially on unlevel terrain. Some poorly made parts. Configuration poorly thought out. Requires new handlebars to be able to steer. Frame is solid and well made. Pretty looking bike, too. But far harder to ride than a 2 wheeler, strangely.