AirsplatReviews on record for airsplat.com

I cannot write a review without selecting one star. But actually it should be zero or negative Stars. Airsplat is only good when the order is perfect and no defect. they have terrible customer service. I have several bad experience with them. One of them is when I ordered a rifle before and everything went smooth because the computer is doing the job. You place an order online, the shipping Department receives it, they put the Box in shipping, and then you receive it and if there's no problems it looks perfect. But I had another experience when I had to deal with customer service and it was a nightmare. I returned an item and I got a around before I got my refund. Somebody named Moses promised me that I will get my refund in 5 to 7 days. After 7 days no refund and when I called back they told me that no refund was processed. I was put on hold for a long time several times and I can't even get to talk to the manager. After 30 days of trying to get a hold of the manager I finally talked to somebody named Sebastian who claimed he was a manager. Then he tells me that there is no refund on the item that I bought. Then I told him that I know their return policy and he better stop playing games with me. He put me on hold for a long time and finally change his story. He said he will process the refund in 5 to 7 days. This company is no different than a mail-order backyard garage. They don't even know their policies. If it takes more than 30 days and several phone calls and headaches for me to get my refund I will never ever do business with them again.

Ordered an item that said was available, applied a coupon code, which seemed like an awesome deal at the time, and never got a confirmation email. Called and they said order is in and will ship 1-3 days. Called a week later and asked and was told it will be shipping later that day. An hour later, got an email saying the item is out of stock and will get a refund. I'm thinking they didn't want to sell me the item at the discount I originally received and just decide to cancel my order. I'm stating this because on all other sites they expressed they cannot apply any coupon code or give further discount because of limitation set by the manufacturer that they can't go beyond a limited price point. I was saving almost $50 from Airsplat with the code applied. That infuriates me... it is the responsibility of the company to correct their 'mistake' and should honor the price agreed upon. If they don't want to go through, tell me asap and not more than a week later. Now I have to worry when the refund will go through and wait from another seller in getting what I should've gotten almost 3 weeks ago.

Ordered an in-stock listed part on 11 Apr. Never received a confirmation email; online account only said 'processing'. Waited 8 days with no contact. I finally called on 19 Apr to find out the status. Spoke to a nice lady who said "oh that's shipping today, we'll send an email with tracking number when it does." 4 days go by, still no part nor tracking number and again zero contact from Airsplat. I call again and now told the part shipped on the 19th and I'm finally sent a tracking number. I check a few days later and USPS website still says "Departed Shipping Partner Facility, USPS Awaiting Item". Call yet again and told the part was basically lost and they're trying to figure out what happened. 5 days later and STILL no part nor updates from the company. Now I'm a patient man but after 3 weeks not once has this company offered to refund my money or send me a replacement part. Worse yet, they have never responded to email. Seems you have to call to get any kind of answer. In all fairness, every time I've called the CS rep has been very polite but holly crap it's frustrating when the customer has to be the proactive one. This was my first time ordering from Airsplat and needless to say, the last.

I ordered a gun that said it was in stock, but received a cancelling email the day after saying it was out of stock. On the email, it said I was going to receive a refund in 3-5 business days, this did not happen. I proceeded to call customer service and the lady on the phone wasn’t really that friendly. I tried to get an update on the refund and told me up to 30 days. I then asked if she could check how is my refund in particular going and told me that she couldn’t answer that, and the person that could, wasn’t there. She then said to call tomorrow. I called once again the next day. The same lady picks up and tells me up to 30 days. I then asked for the guy she mentioned, and immediatly tells me she asked already asked him and he also said 30 days. I mean, yes, but I was asking on my particular status, she could’ve just said that she couldn’t track it instead of making me call again. A month later I get my money back. Lots of miscommunications, annoying process, and not friendly nor knowledgeable customer service. I would not recommend this site.

I bought a well d68 new off the website and received it quickly but when I got the gun and charged the battery I only fired around ten shots and the gun stopped working thinking it was the battery I switched it with another one I had for my other gun and still didn't work I contacted airsplat about the problem via email and Facebook and was told they would send me a new gun at no cost that was two years ago and still never received the gun I tried contacting them several times but never got a response I paid over $100 for a gun that fell apart in under a week way to run a business huh still have the emails and conformation number of original sale.

processing takes forever...emailed them and I was told it was going to ship out at 5 pm on Friday and it still is processing.

Excellent products and customer service

I placed my order on Sunday, I got the kwa atp gas blowback pistol today, Saturday. I was very suprised that it came today but more excited than anything. Great gun, great company. A lot of people dont like Airsplat. My only problem with them was that I never recieved an order confirmation or a tracking number. Would buy from them again in the future. Also i spoke with a few customer service people on the phone, they were very quick and honest.