Alarm RelayReviews on record for alarmrelay.com

Found this company after my ADT contract ended and they wanted to sell me a newer, “more compatible” unit. Alarm Relay/Watchlight took over monitoring for that “old” that system, no questions asked. They even got me in touch with someone to reprogram that panel. Later, they helped me upgrade to a new Honeywell panel when I got rid of my landline. Now, almost a decade and two moves later, I’m still with them, bought my newest system from them, and they still call basically instantly if there are any issues. (Usually because I sat on my remote and triggered an alarm… again 😅 Apologies to the people at the monitoring station, and thank you for being on top of everything!)

Found out recently that my office wasn't actually being monitored, for up to 3.5 years now. Asked for a refund, was transferred to accounting, explained the situation. She said she'd call back later that day, and that was 2 weeks ago!

Been a customer for many years. All sides of service have been terrific, from monitoring to tech support. Sold me the right equipment to change from landline to cell, and walked me through the entire installation process. Monitoring service makes calls within 30 secs every time- and a fraction of the cost of traditional providers. . Very happy with Alarm Relay.

I have used Alarm Relay for years and they WERE great. I moved recently and tried to set up service at my new home. Long story short, I spent months trying to get a functioning system and never did. Had to send equipment back twice and they finally agreed to refund us. Now we sent the equipment back over a month ago and haven't seen a penny of our money refunded.

A delightful experience, from the lady who answered all our concerns in a friendly and helpful manner to the pleasant technician who skillfully problem solved as he guided us aboard and made the hook up super easy. A refreshing change from a well known company that disappointed us with their deceptive business practices. We appreciate the straight forward, pleasant service and no gimmick practices of this company.

Had Alarm Relay for about two years then got rid of my land line. No problem up till then. Cancelled service but was called back a few months later to see if I wanted to get service back using a cell communicator. Paid the $200 and got the Telguard, tried for two weeks to get it working with the help of their tech people. Verizon signal was too weak, sent it back and got the AT&T version. Tried for another two weeks to get it set up, “somehow” the transformer on my alarm system went bad, got one from Amazon. Tried to get it set up again, more than 30 (their return deadline) days had passed since purchase of Telguard, still not able to get it working, my system did not work at all after that. Had some life issues and contacted them in December to send the unit back, they said no. Have now paid $2000 to have a new alarm installed and have a $200 Telguard that is useless. Would not work with this company again.

The absolute worst experience. Was told system worked with VOIP, MagicJack in particular. So I order An MJ for no other purpose. System is not set up completely after the first install call. Rescheduled for ten (!) days later. Upon second try we get the sustem to work - but no. Told by technician that VOIP was too unreliable and it did not work. Spoke to manager who suggested I pay 50% more monthly and additonally purchase equipment costing $190. In Summary: untrustworthy company.

Just talked to Destiny today to set up communication for monitoring via the internet, since I had mistakenly cancelled my landline and cut the connection. She was very helpful and arranged for a very reasonable solution to the problem. I must say that I was greatly impressed! Thank you, Destiny!