Access Elevator, Inc.Reviews on record for allaboutaccess.com

Reply from Access Elevator, Inc.· Oct 13, 2026

Thank you for your kind review! We’re delighted to hear that Ron took such great care of your daughter’s chair repairs. Ron’s kindness, professionalism, and attention to detail mean so much to the families he helps, and we’ll be sure to share your thoughtful words with him. We truly appreciate your business and your trust in our team!

Reply from Access Elevator, Inc.· Oct 13, 2026

Thank you for your kind words and five-star review! We’re so glad Kendall was able to repair your lift and take the extra care to secure and protect the power wire. We’ll be happy to share your compliments with him! We truly appreciate your business and the trust you’ve placed in Access.

Reply from Access Elevator, Inc.· Oct 13, 2026

Joe and Sandy, we are sorry this situation has reached this point. Access has worked with you and the manufacturer extensively over the past year, including numerous service visits and manufacturer involvement, in an effort to address the concerns you have reported. We understand that you remain dissatisfied, and there are important facts regarding the project, its service history, warranty, and contractual status that we do not believe are accurately reflected in this review. However, because this matter is currently being reviewed through the appropriate formal process, we do not believe it would be appropriate or productive to debate those details publicly. Access has provided the requested documentation and a detailed history of the project to the appropriate parties, and we will continue to cooperate fully with that process. We remain hopeful that the outstanding matters can be resolved so that everyone can move forward.

Reply from Access Elevator, Inc.· Oct 5, 2026

We completely understand your frustration with the manufacturer not sending out parts in a more urgent manner and leaving your family in this predicament. However, I want to correct the record. Access Elevator did not provide or install this lift for your family. This particular manufacturer is not one whose products Access sells or installs, but we will service them when called upon. We were asked to come out and repair your lift because your installing dealer refused to service the unit. That is where your frustration should be directed. Access is doing all we can to help you in this situation and get the lift working as quickly as possible. We cannot control the manufacturer or make them act more quickly. We reach out to them daily to emphasize the urgency, but they are not listening. This is precisely why we choose not to sell or install this particular brand, along with the fact that the lift broke down so quickly after installation. Access chooses its manufacturing partners very carefully. When something goes wrong, it needs to be corrected as quickly as humanly possible. This manufacturer does not share that commitment, which is why we do not promote or sell its products. Access is committed to helping you and your family get the lift running as quickly as possible. We will continue doing everything within our ability until it is working again. This is not a technician training or competence issue, nor is it a matter of Access not caring or trying. It is entirely an issue with a manufacturer that does not prioritize service and parts over sales. We will continue to do all we can to pressure the manufacturer to send the parts and do our best to keep you informed along the way. You are welcome to reach out to me directly at any time to discuss this matter at 630-666-5013. Again, we understand your frustration and will do all we can to assist you. Frank Wasilewski Chief Executive Officer Access Elevator, Inc.

Reply from Access Elevator, Inc.· Sep 22, 2026

Thank you for your kind words and five-star review! We’re so glad our team could help with the installation and removal of your outdoor lift, along with answering your questions in between. Your trust means so much to us, and we truly appreciate you, too. Thank you for choosing Access!

Reply from Access Elevator, Inc.· Sep 15, 2026

Thank you for the wonderful five-star review! We’re thrilled that your entire experience was so positive. Eligio, Tyler, and Julian will be delighted to hear your kind words. Most importantly, we’re glad your lift chair has been such a tremendous help!

Reply from Access Elevator, Inc.· Sep 10, 2026

Thank you for the wonderful 5-star review! We’re glad Chris provided professional, knowledgeable service and installed your grab bars securely. Most importantly, we’re happy to hear you now feel safer in your bathroom. Thank you for recommending Chris and Access Elevator, Inc!

Reply from Access Elevator, Inc.· Sep 4, 2026

Thank you for the wonderful 5-star review! We’re glad Chris provided professional service and did an amazing job installing your shower grab bar. We also appreciate him taking the time to tell you and your wife about the other accessibility solutions available in our online showroom. Thank you for choosing Access Elevator, Inc.!