Allied Van LinesReviews on record for allied.com

I paid Allied Van Lines $7,680.74 for an interstate move and am now dealing with roughly $16,000 in damaged property. If I could go back in time, I would gladly pay the same amount just to have Allied not touch my belongings and move everything myself. I gave specific instructions about how my LEGO displays and protective cases needed to be handled. Those instructions were not followed, and they arrived extensively damaged. My Herman Miller Eames Lounge Chair, which cost approximately as much as the entire move, was also seriously damaged, along with numerous other belongings. There were also cockroaches associated with the delivery. The experience after delivery has made this even worse. I filed a claim and was instructed not to repair or disturb the damaged property until it can be inspected. I have had to call repeatedly trying to get the process moving, and I am still waiting. At this point, I have so little confidence in the claims process that I am not even expecting to be compensated. I simply want someone to come inspect the damage and make a determination so I can move on. If the answer is no, tell me no. I can deal with an answer. What I cannot deal with is being left indefinitely in limbo, surrounded by broken belongings that I have been instructed not to repair. I understand that accidents can happen during a move. This was far beyond one accident or one damaged item. The extent of the damage, ignored handling instructions, pest issue, and lack of urgency afterward have made this an experience I would never repeat. I wish I had read a review like this before choosing Allied. Based on my experience, I cannot recommend them, particularly if you are moving valuable, fragile, or difficult-to-replace belongings.

There is NO WAY I would every use this company! I tried to return a call & ask questions about the move & the contact at (419) 897-4019 was unbelievably rude me & said he did not want my business. Totally unprofessional & and disrespectful. No one should use this company for any type of move.

Estimation/sales went fine. Came to moving day, turns out the move coordinator was useless and AWOL. Finally got a supervisor, found out hours after they were due, the local agent's driver quit. Allied blamed it on the local agent and did nothing we were aware of; they never called back, never would've called us, either. Ended up calling the salesperson who pushed the local agent to come out and load us up, but the local labor cancelled out, so we had an operations manager and office help tagging and prepping our stuff. The next day, the operations manager and local labor came and did what we thought was an okay job. Turns out they did a ton of damage. More than we ever had before. Allied themselves is kind of useless. We've worked with Allied and Mayflower. They both suck. Make sure the local agent is good, because that's who you are dependent on for loading. Local labor is key and a wild card and they mostly suck everywhere you go.

Title: Avoid Allied Van Lines / Coleman Worldwide Moving – Over $10,000 in Damages, Zero Accountability Review: My experience with Allied Van Lines and their agent Coleman Worldwide Moving was nothing short of a nightmare. I hired them for a full-service long-distance move from Texas to Florida — and what I got was crushed boxes, broken furniture, missing items, and serious damage to my home. They never told me they were storing my belongings in a warehouse or switching trucks midway through the move. When everything finally arrived, it was clear things had been mishandled: • King adjustable bed – destroyed. • Custom furniture imported from Brazil – broken. • Mattress – arrived unprotected, ripped, and unusable. • Headboard, dresser, buffet, washer/dryer – all damaged. • Even my flooring and front door frame were ruined during the move-in. The total cost of replacements and repairs was over $10,000 — and I have the receipts to prove it. I submitted a claim in September 2024. For weeks, they were completely unresponsive. Only after I filed formal complaints through external consumer protection channels did they finally start replying. When they did respond, their evaluation was absurd. They offered just $1,863.97 after deductibles — barely enough to replace one major item. They treat your belongings like they’re worth nothing and take zero responsibility for the damage they cause. Their claim process is slow, dismissive, and deeply frustrating. If you value your time, your peace of mind, and especially your possessions, do not trust Allied Van Lines or Coleman Worldwide Moving. There are better, more responsible moving companies out there. I have all the pictures to prove. Shame company, Not reliable. They destroy your belongings and say it's not their responsibility.

Filled out contact form. Received instantly a phone call. Person had a broken English. Person was not really friendly, just told me that they will need to send an agent to my location so they can take note of the things we have. Before that they can't issue a quote (yea whatever). I said ok. Next day, they called me again. I told them they already called me and I already said I'd call them back if I'm interested. They apologized and hang up. Guess what, next day, they called me again. And again. And again. And again. To this day I always get a call at 8:00am. Blocking the phone number unfortunately didn't solve the issue because they just spam your voicemail. They might be a good company in terms of delivery. But in regards to customer service, I can tell you, they're terrible.

Look, I know moving is expensive, and Allied talks a good game, leaves you a nice folder and is a lower quote than some of the other full service movers. But they contract out to other packers and movers, and these people don't always know what they're doing. Our stuff was left behind, broken and lost in transit, and not reassembled upon arrival. We also were delivered two additional packages that are not ours. I told them immediately, but I'm sorry Miss Abigail, no one cares enough at Allied to get your crafts and wine glasses back to you. I am working through the claims process, but it is tedious and frankly for the amount of money I spent I don't want homework.

Don't ever use this company!! They are the absolute worst. My items were collected from Hong Kong in May, four months ago and they still have not even given me a delivery date. Two weeks ago they had the gall to try to charge me over £800 for port congestion. I have been trying to dispute this and they cannot even bother to respond. Terrible, terrible company.

Terrible service. Unfortunately, my experience with Allied International-Boston (ABC), USA was not a good one. There was lack of or no customer service until it was time to collect the payment. They did not take responsibility and were either unresponsive to emails or responded with single sentences. (sometimes in all caps). The team in Boston did not respond to my emails for confirmation on the time and date of packing, so the movers showed up unannounced. To date, the main point of contact has never confirmed if we are in receipt of our international shipment. This company is terrible and only cares about the money. They couldn’t care less about the customer.