Alpha Paw IncReviews on record for alphapaw.com

I am writing to formally express my dissatisfaction with the handling of my order. It’s been over a month with nothing shipping, I reached out to their customer service via email and I was explicitly told that my order would ship soon by Wednesday, and that this information had already been confirmed with their shipping team. Despite this, I am now several days later being informed by their customer service rep that now nothing will be shipped out and that the XL pee pads I ordered nearly a month ago are now suddenly out of stock and may be back in stock and will ship out in APRIL! (That would be nearly 2 months waiting for pee pads as I ordered in February). This information was never disclosed previously and directly contradicts what I was told. This situation reflects a serious lack of transparency and professionalism. Their website did not indicate that the item was out of stock at the time of purchase, nor was I notified afterward. Accepting payment for items that are not available and failing to communicate accurate updates is unacceptable. Additionally, offering only a 10% discount for such a significant delay is not a reasonable or good-faith resolution. At this point, I no longer have confidence in your company and do not wish to proceed with this order which is why I requested a full and immediate refund. No customer should have to deal with an unprofessional company such as Alpha Paw, waiting over a month for a simple product such as dog pee pads is ridiculous.

I've ordered from this company in the past and was always very satisfied. However, this time something has changed, and not for the better. I ordered a blanket for my son, who had just lost his cat (with the cats' picture on the blanket) in early November. I paid extra for it to make sure we got it in time for Christmas. After not hearing from them in almost 4 weeks, I finally reached out and was told they had finished the art work TWENTY SIX DAYS AGO and were waiting for my approval. But they had never sent me ANYTHING with a prototype or saying that they needed my approval. Finally they directed me to my "portal" with a mock-up of the blanket. I asked for them to please move the photo to the middle of the blanket. I received the finished product, FINALLY, today, January 2. Not in time for Christmas, which I'd paid for. And the photo was at the bottom of the blanket, not in the middle as I requested. I will NEVER buy from this company again. Beyond disappointed.

I emailed them because it had been a while and they hadn't sent me art to approve for the custom blanket. They told me it had been done for three days but just didn't tell me. It took two weeks to be shipped, and they sent me a blanket with a Halloween background. I chose a floral background. They told me once I hit approve, the system "automatically locks in what you chose." Never even saw the background I supposedly chose and obviously there's no time to have them fix it.

These folks are amazing! I've sent e-mails twice and have heard back the same day!! Their customer service is the best ever and I'm sold on the product as well. My little dog didn't take to the ramp right away and I was ready to send it back. They were great about it and offered an alternative. As it has turned out, my puppy now loves the ramp and I love these people!

These folks LOVE doggies! We're a family with a pack of three Icelandic Sheepdogs, and the water bowl had become a slop issue. Problem solved with this innovative product!

The Pet Ramp came in a timely manne, ready to set up. It is sturdy and works great.

Great products -- I especially love their furry water-resistant throw blankets. Customer service is very responsive, too.

Alpha Paw made me appreciate small businesses. They were prompt with my order & the paw throw blanket is just what we needed to protect our bed linens. My dog loves the fact that she can snuggle in it, so it's a win-win. The quality of this blanket is excellent and I would not hesitate to order from Alpha Paw again.