American Dream RelocationReviews on record for americandreamrelocation.us

Instead of American Dream Relocation coming, they sent a third-party to move us. Unlimited Moving and Storage, the “associates” name is Stivenson Mendez. It was only two guys for the entire house, and they didn’t even finish it the same day like they were supposed to. Plus they refused to not charge us for stairs, even though American Dream Relocation made that guarantee. In this house we had two sets of stairs, going upstairs, and one to the attic area. They not only charged us for using stairs, they double charged us because there were two sets of stairs going up to the 2nd level , I mean, WTF?! Seriously?! If I had known that they were gonna do that, I would have them just use one set of stairs! They also charged extra for items they felt were too heavy, I.e a cement bench we had in our backyard. None of this was communicated a head of time and we’ve moved that bench several times and other companies did not charge extra. They nickeld and dimed us left and right . We called American Dream Relocation , multiple times. We tried both Billy, and Frank. We spoke to each of them once, and they were supposed to sort it all out. Then we never heard from them again! No return phone calls, no returned text messages, all phone calls to them, went to voicemail, or just continued to ring. Absolutely no contact, or assistance, once they got our deposit! A truly horrible company, and dishonest company to deal with, especially during such a stressful time. We even had to pay them twice because they changed the price before the move. (that should’ve been a sign right there!) Then the “movers” that were sent, that came underprepared and understaffed, wanted the $4000 in cash! And only cash! After about an hour and phone calls going back-and-forth to the offices, he accepted a check, under the name . No credit card like a normal company, but a check to a specific name, Stivenson Mendez. (That sure doesn’t sound like a company.) And on top of it, they refused to give us receipts! The main guy spoke English, but the other guy didn’t speak a word outside of Spanish. So he never knew what we were asking. Then, after Unlimited Moving and Storage loaded half our stuff on the truck, came back and said “since there was more than we planned, that will be an extra $8000 charge” so this hour and a half move went from $4000, to $12,000!!! And of course they wanted that in all cash! We had to borrow from five different relatives just to come up with the money, and pull some from my wife’s 401(k)! I don’t know if they felt like they could rip us off because I’m handicapped now, after two strokes, or what! We almost had to give up the house we were moving into, because we were charged such ungodly amount for their moving services! Of course, they said we didn’t have to pay it and they would leave, but they already had half our stuff loaded, and we were supposed to be out the next day! A true bait, and switch con game! Then to top it all off, our new house had stairs too, and they refused to move anything off the truck until we paid them an additional $300! Even though we just paid them $12,000 for the move! Oh, and this was at 11 PMp.m. that they finally showed up, 10 days after we asked them to drop it off. They said oh we have two weeks to drop it off, but we told them over two weeks out. And they still didn’t do it on time. Plus, just to make things more fun, they lost a bunch of our things! They said they’ll track them down, and bring it over next time they are in Cincinnati. That was six months ago! Guess they never came back to Cincinnati again?! so they just kept our things! Anything else missing, they would give us 0.06 per pound of the items they lost! Seriously?! we had to pay a hell of a lot more than that for the items in the first place! We also received other people’s belongings, after we told them they didn’t even bother to come and get it and return the items to their rightful owner. Additionally, things mysteriously disappeared from the move! There were several items, but the most painful one for me was a $400 sword, that was used on the TV show Highlander! It was one of my view prize possessions. What’s really strange, is that I had it hidden in a wardrobe box, since that’s all that it would fit in. But that box had been opened, and resealed with that plastic wrap on it! It is very mysterious, that something would vanish into thin air when it was securely packed in a box! Sorry for the long story, but I just wanna make sure people know what is going on with these Companies! American Dream Relocation, Billy, Frank, Unlimited Moving and Storage and finally that Stivenson Mendez are thieves, con, artist, and liars! And just for reference, the hour and a half move for $12,000, my move from Texas all the way to Kentucky, a 15 hour move, only cost $6000! Do yourself a favor, and stay far away from these people! Run, don’t walk away!

I see that since I wrote my original review in October, 2025 there have been numerous reviews written that are similar to mine! Maybe we need to find an attorney that will take on a Class Action Lawsuit.

You don’t deserve not one star. You sent a company after making it sound like you were the moving company. United express relocation location shows up loads all of my belongings in November mind you charges me 4,000$ more than agreed. Refuses to take my things off the truck my wife calls me hysterically, crying because I’m out of town on work. We’re now February their phone is off the hook DOT number no longer active. Still have nothing I own with me. Does anyone know what lawyer will take this case on?

On October 31, 2025 I signed a contract with American Dream Relocation for a move in December and agreed to pay an initial deposit of $3,180,79. After reading the copy of the contract that was emailed to me I quickly grew concerned that there were multiple inconsistencies from what the two sales people (Dominic and Chris) explained to me. I changed my mind on using this company approximately one hour after signing the contract, I called the company back and spoke to Anthony who explained that I was well within the time frame to cancel the contract. I emailed the address he provided and stated my name, contract number and that I wanted to cancel the contract. On November 4, 2025 the full deposit amount of $3,180.79 was taken from my account by American Dream Relocation via an E-check. I immediately called and spoke with Anthony and Dominic from American Dream Relocation who explained that the payment couldn't have been cancelled and it was a standard practice that the company would reimburse me with a paper check in the mail for the full deposit amount. Several hours later I received an email from customer service at American Dream Relocation (attached to this complaint). The email stated "This message is to confirm that we have received your request to cancel your upcoming move with American Dream Relocation LLC Your cancellation falls within the contractual terms, and you are eligible for a refund of your deposit. We will begin processing your refund promptly". On a follow up email the same day, customer service stated "Please allow 7-14 business days for the check to be processed". I have emailed and called customer service approximately 15 times (15 calls and 15 emails) to check on the status of my refund. The responses from the customer service representative have been vague and unhelpful, continually stating that accounting is running behind and my refund is being processed. As of January 12, 2026 I have not received the refund of the deposit that was taken by this fraudulent company. DO NOT TRUST THIS COMPANY!!!

I wish I could give this company a zero! This is the worst experience I have ever had, and I have moved many times. I had a real wheeler dealer sales person named Beau Valentine. He promised everything and convinced me to do almost a 50% deposit. When it came time for questions as my move approached, I sent multiple emails that went unanswered. I called and left messages too. Then, one day, the phone numbers were no longer working for the company or Beau. I told them I wanted to cancel, believing they were a scam. They finally answered my emails then! When I asked about updated pricing due to not taking some of the furniture I had originally listed, they wouldn’t give me a new price. Everything about them is totally shady. I had someone named Tatyana hang up on me twice. This is a total bait and switch scam!!! Stay away from this company!!! As of now, they do not plan to refund my money even though they did not provide any decent level of service. Horrible experience.

Just terrible. Take your money and didn’t do shit after that.

American Dream Relocation agreed to move a modest amount of items from an apartment in Mesa, Arizona to South Carolina. The company required a check for approximately half of the invoice amount when they picked up the items and a second check for the balance when the items were delivered at their destination. They required a photo of the front of the initial check before the moving date, which was sent to them by cell phone on October 8, 2025. On the appointed date, 2 men arrived in a rented U-Haul truck (without any indication that it was affiliated with American Dream Relocation). The men looked at the items to be moved and said that they would need to charge more than the agreed upon moving fee, but this proposal was rejected. They then left, without moving any of the items. A few days later, it was discovered that the company deposited the check into its account, without permission. This means that the company may have taken a photo of the back of some unrelated check, signed it, and submitted it to the company's bank for deposit. No photo of the back of the check had been sent to the company. The company was not authorized to deposit or transact the check. The check was issued by a Church as financial assistance to one of its members. This money has not been reimbursed by the company. I recommend that no photos of checks be sent to this company.

Scammers!!!!!Us military move, they quoted me for $1300 for the pick up. I told Dennis the exact samething that is on the list in my apartment, paid the deposit. After the movers came to move my stuff they wanted to charger me $2600 more so I refuse to pay something that I never planned on paying in the initial stages, eventually the movers left been calling from Saturday to get my refund and I’m yet to get to someone on the phone. This company is total garbage and I’m planning and reporting this to the highest level. They are taking hard working people money and refusing to give it back.