American Family MoverReviews on record for americanfamilymover.com

Total piece of garbage. It took them over two months to deliver and pretty much wrecked about 75 percent of the furniture. And then, Refused to pay for the damages and offer about 5 percent. Don't be stupid, avoid AFM at all cost. And I am pretty sure that they use too many illegal employees. Could not even speak English. I have filed a complaint with the BBC and have contacted legal counsel. Their so-called insurance was a total joke and never sent us the refund.

I would give 0 stars if possible. I was overcharged for the delivery, the movers who picked up the furniture smelled of heavy marijuana use, the delivery did not arrive as promised (it was late). Several items were missing or broken. I spent 8 months trying to work through CSI, their claims resolution company and ultimately my entire claim was denied. My daughter was moving from Utah to Alabama and they were leaving the day that the furniture was picked up. The movers looked at the items to be moved and revised the volume to be moved from 400 cubic feet to 550 cubic feet (and increase of 37.5%) and increased the move cost from $1870 to $2942.50 (a price increase of 57.4%). They wanted to increase the move volume by 50 cubic feet for a chest of drawers. I chose not to include the chest. After they left I measured the chest and it was only 13 cubic feet. This verified that they were over charging for this move. If we had time and if me daughter was not already leaving for Alabama, I would have cancelled the move and sought out another company,

I was quoted a price of 1500 and I had to change my original move date. They changed the date to move one day earlier and gave me a time area. I told them I had a doctor's appointment and wouldn't be there to schedule it later . But they didn't but I made it back. One of the movers was very efficient and helpful and the other one only kept talking about the cost. I had to pay 900 and 900 when they dropped off my belongings. Then was told that the final payment has to be cash or a post office money order only. When you call to try to find when your belongings will be delivered they won't give you an answer and is very nasty. They have no compassion and won't give you an answer. Just says you will get a call or text the night before. They picked up my things on 12/19 and I still haven't got my belongings and it's 12/23. I have been staying at a hotel since I can't stay at my new place without furniture due to my disability. Don't use this company. I feel really helpless .

First, after reading the reviews on line and the company rebuttals, this company is/was 100% responsible for my move Job #AF137840. This is a horrible company to do business with! DO NOT USE THEM. They say they gave me a discount, but what they did was rape me on the way out! They demanded an additional $1500 on pickup. Being a senior citizen, I was totally blindsided by the additional money. My move was from Sugar Land Texas to Spartanburg, SC. I had been updating my inventory and texting my rep with my updates. Turns out the rep changed his number listed at the top of quote and supposedly did not receive them, giving me an extra 1.2 cubic feet which cost me dearly! The driver confirmed to me that he was going to San Antonio to pick up a second load and he and his team were driving directly to SC and told me they would meet me 12-5/12-6 for sure in Spartanburg. I'm going from a warm climate to a colder climate and when I was told they were going directly to my new location, I packed everything including all my warm clothes, knowing I would get my things in a few days. Well....it turns out the driver lied, after 9 days they have not left the place of origin and stated to me today....they have 21 days to deliver my things. Now I'm left in the cold and probably won't even have my things by Christmas. I had other companies that advised against using this company. I could go on and on about how bad they are, but read the other reviews. I'm passing on this to you.

They are a bait and switch program. They are a third party mover. They just take a cut. They say anything to sign you up, and then you get the actual mover to the site, load the truck and say this is going to cost more.

Will never use this service again or recommend to anyone. I was charged and extra $1200 after my items were loaded onto the truck. Then it took 10 days instead of the 5 days they told me it would take to receive my items. Delivery guys were lazy and could care less how my items were delivered.

8.22.25 DO NOT USE THIS COMPANY it is a SCAM dig deep to find the real reviews They will purposely underestimate your move to charge you more. I told Colby that I had 2 10X10 storage units that I had to pick up. He estimated 1170cuft. 2 bedrooms. He assured me that I would receive a 26ft truck. A 26ft truck at the least is 1600 cuft. It holds 3-5 bedrooms. If I would have kept them I would have definitely been charged more. They also kepted my deposit of $1,300. Online says that I could cancel 48 hours before the scheduled trip. The trip is scheduled for September 20, 2025. However on the contract it says 72 hours to cancel and to send it to a certain email. I unfortunately sent it to Colby who didn't respond. I called the next day which is today. Got his vm. I called the main number spoke to Ray. He gave me the correct email to send my cancelation to. Debbie called me in response to my cancelation email and she agreed that the move was underestimated. But she still made it VERY clear that my deposit was non- refundable. I couldn't even dispute it with my bank. They converted my payment into a check. This is definitely a scam. I do believe they are a scam and a broker. Which means they dispatch other trucking companies to move your stuff. no one never responded to my email to even acknowledge the cancelation. They have three different names: American family mover Four Winds relocation Movesafe relocation I'm happy that I caught it only God knows how horrible things could have turned out! This is a very expensive lesson that definitely will NOT happen again! It's very sad that they obviously need money so bad to SCAM people. This could be a really good legitimate and lucrative business. To receive $1300 and you did nothing for it is INSANE! Karma is REAL. It’s not good or bad it just IS!

This company is a mess. They misquoted the cost of the move and kept adding to it once they arrived FIVE DAYS later. They did not read the instructions on where to offload, despite being informed of the small alley that would require a smaller truck for transfer, which they assured us was how they would handle it. They were told repeatedly how many stairs there were, and now they are charging more for those, which should have been included in the price. They finally arrived today 8 hours late, and they are charging us $75 per foot that they have to travel because they had to park the huge truck down the street because they did not follow the instructions. It has been a nightmare, and I would never recommend them.