American Outdoor Grill ShopReviews on record for americanoutdoorgrillshop.com

Spent $2,500 on the grill, the burners have never worked correctly. I’ve had email correspondence with the manufacturer and they have basically just continued to say I need to take it apart and clean it.....even though it has never worked. Do not buy from this company.

Bought a 3 burner AOG. Utter disappointment. Either doesn't get hot enough or causes flareups that turn into a firestorm. Hard to clean. Have a Home Depot Weber at my vacation place that cost less than 1/5th of this piece of junk that cooks fast and never flares up. AOG not recommended. Avoid!

Very poor delivery time. Placed an order for AOG grill replacement parts on 9/17/20. Finally received the shipment on 10/30/20. Worst part is I only received 1 of the 2 parts that I ordered but according to their website both items were shipped in the same box. Now I will have to hassle with them for refund for missing item.

Initial quality is good but one of the spark generators failed in the second season of use and when I opted to replace both generators this spring I discovered a poorly done “ factory repair” on one of the unit’s generator plugs. This plug came apart when simply unplugging unit. Combined with no extra slack for ignition wires, it makes correction of issues a real pain. Not happy having to spend additional time and money correcting an issue that should not have been my problem in the first place.

Great grill! I have had 2 burners burn out and contacted the business I purchased the grill from and I was sent new burners from the manufacturer within a few days. Excellent customer service.

Best grill I've ever owned!

Excellent quality. I had a question and was able to get it answered very easily.

Excellent source for AOG parts for your grill if you are a Do-It-Yourself person. Prices are reasonable and service is rapid as long as part is in stock. Stock status is available.