AmpAuraReviews on record for ampaura.tech

I bought an AmpAura Purea 3 that worked decently for about 18 months, but it has now completely failed. The unit will no longer take a charge from any input source, and only the AC ports are still functioning. I'm left sitting on a giant $2,000 brick with 5% battery remaining. I should have seen the red flags earlier when these units were nowhere to be found outside of their own site and Amazon—where it was quickly pulled after bad reviews started piling up. All customer support completely vanished in 2026. I tried contacting them through their live chat multiple times, sent emails, and got total radio silence. To make matters worse, as of September 2026, their official website is completely down and unreachable. AmpAura has effectively abandoned its customers and refuses to honor the 5-year warranty sold with these units. They have left people stranded with non-working hardware and no recourse. Stay far away from this company.

I returned a Purea unit to them last July for a firmware update. They received the unit on July 14, 2025. They have not returned the unit or replied to me AT ALL. Basically they have stolen it from me!

This a good product, money wise. Compared for the other brands…

Excellent customer service, they resolved my issue quickly and efficiently.

This unit is mainly assigned to recharging DC devices such as phones, smart watches and tablets. It's doing that just fine with its 1.5kwh LiFePo4 battery. I appreciate the beep when pressing each On/Off button because it lets us know when it is on/off. I do wish the MPPT had a higher Voltage max then 60V and a higher Amp max of 10A. When solar charging, I could only achieve about 400w using 3-200w folding solar panels. Also, port covers that are easier to open would be nice to have.

Overall a very smooth transaction and good customer service, the only hiccup was with the payment, for some reason my bank got in between my credit card and the vendor and required a code to proceed, thats never happened to me before.

I really liked how fast the unit arrived. I didn’t realize the unit would be so heavy and built so solidly. I looked forward to using it. 😊

After owning for about 3 months, The unit is great. Easy to carry and will run my side by side fridge for 17+ hours. Only problem was a 120v plug cover broke off after 2 uses. Not a big deal. The best was their Customer service was great! About a week after my purchase the price dropped. I contacted them and they refunded the difference. Then within about a month the unit went on sale and they gave me a second refund for the difference of the sale price. No other company would have done the second refund. I would buy again from them without blinking an eye.