Ariel Rider EbikesReviews on record for arielrider.com

Waited months to receive, once unboxed and put together, there was a scrubbing sound when wheels turned. Made the adjustments needed after watching videos on how to....but did not fix the issue. Contacted Ariel Rider for assistance, sent them photos and videos of the problem. They had steps to try, but nothing works. It is damaged. They wanted to FaceTime and walk me through steps that I have already done several times. I have spent endless hours trying to correct the issue with no positive results. They are willing to have me return the bike... but with a20% restocking fee and me paying the shipping. Why should I have to pay a restock fee and shipping on a Product that is defective? I have had 4 other ebikes, none of them which i had to spend hours to adjust, work on or fix to make them work correctly. This is terrible service, huge disappointment, and gouging of customers. What compensation am I going to get of my lost time working on their defective product? Where can I recoup my losses? Avoid like the plague...do not purchase from Ariel Rider. They DO NOT stand behind their product. My hope was for a great preforming ebike, and didn't even get the chance to take it in a proper ride due to the wheel not turning properly. There are other companies that will stand behind their product and assist without issue. Do not purchase unless you want a headache, list time, no compensation and a large paperweight

Terrible shipping experience and lack of support. This order is under Luz Maria Kiapa (Tracking 25593081). I have been waiting outside for my bike for two days in a row and nobody shows up. Ariel Rider chooses poor logistics partners and doesn't take responsibility for their customers' time. I am extremely frustrated with the lack of communication and the wasted time."

The bike only lasted me seven months. At this point, it has completely fallen apart. I’m now dealing with customer service issues, and they have not been cooperative in letting me purchase replacement parts. Their expectations for verifying my purchase are unrealistic, and the process is ridiculously exhausting and honestly not worth the hassle. Although they are fairly responsive through email, don’t even try to call them—they’re not helpful. It often feels like they come up with excuses just to get around actually helping you fix the issue. I liked the bike while it lasted, but it’s not worth it when the company behind the product isn’t helpful or willing to stand behind what they sell. Update: they have advised me “ we cannot support and sell parts for that bike due to liability concerns. It was also advised that making this bike functional and safe again would likely cost more than a new bike would at this point.” Which I’m not mad about that response at least they finally after 20 extensive emails back and forth decided to take a look at my problem!

Ariel Kepler is nothing but problems. 25 miles and has been broken down twice.

Never ever ever buy from this company. If I wasn't a brook college student when I purchased their bicycle I would have filed a lawsuit and consumer protections act forms and the Better Business Bureau reports. They scammed me. They lied to me. They gaslit me. This is not a company you want to deal with at all. Even if their stuff goes on sale you're going to receive something damaged and broken and you're not going to be able to find a replacement for it because everything's proprietary. I had Engineers pull apart my bike to identify the broken issue and the only part number that they could find is only made in Russia! So if that tells you anything else about this company, don't shop with them their criminals and Crooks. I will consistently pretty much for the rest of my life rip into them every opportunity I get. I have a blasted them on Twitter Instagram Facebook and Google and I will continue to do so until they're out of business or ship me the items that I need that failed under warranty.

This company is a complete ripoff. I was shipped a bike with a dead battery that they refuse to resolve. I would NEVER advise anyone to do business with these criminals

This company does not treat their customers fairly. They are known for not honoring warranties or treating their customers properly. The phone number listed on the website is just a gimmick, they never answer it. They really do not support their customers and are very defensive and self serving. I would avoid at all costs. Their "customer service" is disingenuous and self serving.

this company blows I must tell you I do not like Ariel Ryder as a bussiness. if I had done my due diligence I would not have done business with them. I am extremely disappointed with my interactions with aerial Rider after the point of sale. they tell me my bike is not under warranty because I did not tell them that I bought it they know I bought it. it doesn't really matter the warranty is so skewed in their favor it might as well not be a warranty. I looked up the owner of the business and it does not surprise me that this is the way it has gone.