Filed
Terrible service rude owner and support
Terrible service rude owner and support
Filed by Kieran
Reply from Astroboost· Oct 25, 2026
Hi Kieran, We would like to respectfully clarify the circumstances surrounding your experience with AstroBoost so that others can better understand what happened. You originally purchased a 15-minute bot lobby session, which was successfully completed as agreed. Following this, our records showed that you joined one of our lobbies again without an additional booking and remained there for approximately two hours. When we reached out to discuss this, you disputed our findings, and we were unable to reach an agreement. Despite this disagreement, we wanted to resolve the matter positively. As a gesture of goodwill, we arranged an additional 90 minutes of bot lobby service for you completely free of charge. Unfortunately, near the end of this complimentary session, a nuke was used by your account, despite this being explicitly prohibited under our lobby rules. This disrupted the experience of other customers who were also using the service. When we raised this issue, you again disputed our findings. At that point, given the repeated disagreements and the impact on other customers, we made the decision to discontinue providing further service. We believe it is important to share these details because we genuinely value fairness, transparency, and the experience of every customer. Our team completed your original order and provided additional complimentary service in an effort to resolve the situation amicably. We respect your right to share your experience, even when your perspective differs from ours. We simply hope that presenting the full circumstances will help others form their own understanding of the situation. Best regards, The AstroBoost Admin Team