AstroVPNReviews on record for astrovpn.co

Reply from AstroVPN· May 22, 2025

Hello and thank you for your review. After investigation, we see that you have successfully opened a support case with us and requested support. That support was provided to you and we provided the requested profiles in the ticket. Furthermore, we see that a refund was issued to you (details in the same ticket). To clarify - [email protected] is the correct email address and it is confirmed working. Unfortunately, your review does not reflect your actual support experience. We are happy to discuss this with your further either phone or the existing ticket. UPDATE: We looked into this further and it appears you sent a request to [email protected], not [email protected]. We do not accept support requests on our sales address.

Reply from AstroVPN· Apr 20, 2025

Hello, thank you for taking the time to share your experience. AstroVPN / Veilock was recently acquired by Nubinity, LLC (nubinity.com). We understand your frustration, and this is certainly not the experience we want you to have. Please note that your review refers to a period before our team at Nubinity acquired the VPN service. Since taking over, we’ve been working hard to address past issues and provide the level of support and reliability our customers deserve. We’d really like the opportunity to make things right for you. Please reach out to us directly through our support system at https://help.desk.nubinity.com or send a support request to [email protected] so we can assist you further and ensure you get the service you expected. Thank you for your patience, and we hope to earn back your trust. — The Nubinity Team

Reply from AstroVPN· Apr 20, 2025

Hello, and thank you for taking the time to share your experience. We’re truly sorry for the lack of communication and support you’ve experienced. Veilock (formerly AstroVPN) was recently acquired by Nubinity, LLC (nubinity.com), and we understand how frustrating this must have been for you. Your review refers to a time before our acquisition, and unfortunately, it’s clear the level of service you received did not meet expectations. Since taking over, we’ve been working to correct these issues and restore trust with our users. We’d like the opportunity to make this right. Please contact us directly through our support system at https://help.desk.nubinity.com or email us at [email protected]. We are also active on Discord. Our team will be happy to look into your account and assist with your refund request under the original 7-day money-back guarantee. Thank you again for your patience — we’re committed to doing better. — The Nubinity Team

Reply from AstroVPN· Apr 20, 2025

Hello, and thank you for your feedback. We’re sorry to hear that your experience with the service and support was disappointing. Please know that AstroVPN / Veilock was recently acquired by Nubinity, LLC (nubinity.com), and we have already addressed the issues you’ve described. Unresponsiveness and unprofessional support are not acceptable to us, and we’re committed to turning that around. We’d appreciate the chance to assist you directly and provide the level of service you deserve. Please reach out to us via our new support system at https://help.desk.nubinity.com or email us at [email protected], and our team will work to resolve any outstanding issues quickly. Thank you for bringing this to our attention — we’re here to help. — The Nubinity Team

Reply from AstroVPN· Feb 25, 2024

Hi there, Victor! Thank you kindly for the detailed review, and for allowing us to demonstrate the power of our bypassing technology, which can indeed take a few hours for China's network to develop trust in (as our bypass is unique per customer). Support responsiveness is something we're collectively working on improving, and we're thankful for your patience and understanding during these challenges.

Reply from AstroVPN· Feb 25, 2024

Hi there, Lenore! Thank you for this review and for sharing your experience with our product. Our support team is rather limited, and as you mentioned, heavily relies on a few specific people currently. In the case of our VPN's performance for you, we'd be very happy to offer you a full refund in this circumstance for the inconvenience. Please feel free to contact our support email and we'd be happy to get that started for you.