AUTO-VOX Technology CO., LtdReviews on record for auto-vox.com

Reply from AUTO-VOX Technology CO., Ltd· Oct 20, 2026

We hope you're doing well. We're truly sorry to hear that your camera didn't work straight out of the box and that your repeated attempts to contact our support team have left you without the assistance you needed. We understand how frustrating and disappointing this experience must have been. After checking with our customer support team, we found that our previous attempts to reach you by email were unsuccessful because our messages could not be delivered. We sincerely apologise for this communication issue and the inconvenience caused. We'd really like the opportunity to resolve this for you. Please contact us at [email protected] with your order number and an alternative, working email address where we can reliably reach you. Once we receive your details, our team will review the camera issue and work with you towards an appropriate solution. Thank you for sharing your experience. We hope to have the opportunity to put things right and restore your confidence in AUTO-VOX. Kind regards, AUTO-VOX Customer Support Team

Reply from AUTO-VOX Technology CO., Ltd· Oct 20, 2026

I hope you're doing well. A camera that works for months and then suddenly stops pairing is certainly not the experience we want you to have. We're also sorry that your attempts to reach our support team went unanswered. After checking with our customer service team, we haven't been able to locate any previous enquiries matching your case in our support records. We'd really appreciate your help in identifying your earlier messages so we can understand what happened. We'd like to take a closer look at what's causing the connection issue and see what we can do to get things working again. Could you please email us at [email protected] with your order number, camera model, the email address you previously used to contact our support team, and the email address you sent your enquiries to? Please also include a working email address where we can reliably reach you. These details will help us trace your previous correspondence, investigate why your messages haven't appeared in our records, and determine the best next step, whether that's troubleshooting or reviewing your warranty options. Thank you for taking the time to share your experience with us, Eric. We appreciate your patience and would really like the opportunity to get this sorted out for you. Best regards, AUTO-VOX Customer Support Team