Badlands RanchReviews on record for badlandsranch.com

I’ve been purchasing product from Badlands Ranch for about a year now. I went to place an order recently and when I went to process my order I was told my account was flagged for fraud prevention and would not process my order. When I called customer service they wanted me to jump thru hoops to get an answer. When I requested a supervisor and waited for several minutes I was told there was no longer a block on my account and she didn’t have any answers as to why my account had been locked. Amazing how all of a sudden there’s no block and no explanation from the customer service supervisor. Guess I’ll find another source and hopefully find A vendor who does business appropriately.

I fed my dog this food for a year until a month ago when I found chunks of red plastic parts in the kibble and the company did not give a crap . They gave me a refunding asked for a way to alert the company, sent photos of the plastic in the kibble chunks to an email and never heard from them.

I ordered it for my Golden and she loves it. Because she is 70 pounds I only use it as a topper for her current food. She has so much more energy, and her coat is just soft and beautiful. I had no problems with it being delivered, like some people have which is not the fault of Badlands Ranch but the people who are delivering it. I get my orders within 7 days.

I've been feeding my dog Badlands Ranch exclusively for at least two years. I always place orders so as to have several bags available, and try to purchase when there is a sale due to the extreme cost of this premium dog food. I've been happy with this product until now. I ordered six of the 64 oz (big bags) May 2026. Because I order so as not to run out, I'm just now opening these bags in Oct 2026. I'm now on bag #2 and most of the contents are pure "ground up dust" with hardly any chunks of food in the entire bag. Today I contacted Badlands Ranch regarding this problem. Customer service says "too bad for me, since I'm past the 90 day return policy, it's my problem" & there's nothing they can do. I'm very disappointed in their customer service policy. If they looked at my order history they'd see that I've spent thousands of dollars for this premium food. Now I have to fight with my dog to eat several bags of dust dog food. I unfortunately will be searching for a different dog food company for the future.

Great customer service. Very understanding of our situation.

My Maltipoo is SUPER picky, and we’ve tried so many foods—from wet and dry to air-dried, Farmer’s Dog, Sundays, UnKibble, and other expensive brands. He would be excited for the first 3–4 days, then completely lose interest and refuse to eat until 9–10 PM at night. 😅 Bubu turned 1 on September 2, and after seeing Katherine Heigl’s ad, I decided to give Badlands Ranch Superfood a try as his birthday gift. And wow—he actually loves it! 🥹 He’s now eating twice a day instead of once a day, which is a huge win for us! I’ve also noticed a difference in his stools. Before, they were often hard and he would only go once a day. Now he goes twice a day with soft, well-formed stools and no straining. I really hope he continues loving it because Mama is DONE with constantly switching foods! ❤️ Thank you, Katherine Heigl and Badlands Ranch! You may have finally won over my picky little Bubu! 🐾

We have been a client of Bandlands Ranch as monthly subscribers for two years now. We researched and selected their product and company to be a nutritional provider for our one of our elderly dogs in hopes of giving him a better quality of life and increased longevity. We selected their company based on values and ideology over many other, similar product providers even though it would come a a great additional expense since we live in Canada and our exchange rate is not very good. I have to say we are very upset and disappointed with the company's lack of transparency and communication. Last Saturday we received an email stating our monthly order was being processed and shipped. Our bank account was tapped for the appropriate amount of the the monthly subscription amount of $199.00 US. Never once have we stopped or suspended our orders or missed payment of our subscription. Tuesday of last week I received a message from our payment service that our payment for their product was being refunded to us. I checked with my spouse to see if she cancelled our order and she had not. Being confused as to why the refund was being issued and since we had received any proactive communication or reactive communication from their company to tell us why this was happening I called their customer service. The person who answered was not very informative or polite, then finally stated, after I had to grill them about why this was happening, finally admitted that apparently the US Government has stated they can no longer ship their product, our senior aged dog's sole source nourishment, to us any longer. For a company that prides itself on being compassionate and humane they sure have failed us and many other Canadian dog owners. They should be ashamed of their poor customer service and behavior in this regard. Their website still states that they ship to Canada which is now "FALSE ADVERTISING". All I can now say is "Shame on you!" If you are a Canadian Dog owner be wary of this company. Make something positive out of our horrible experience based on their terrible customer service and the deplorable conduct with the Bandlands Ranch Dog Food organization!

I ordered Badlands Ranch beef dog food for my two 9 yo yorkies. I received the food in a timely manner. The food is EXTREMELY hard pellets. My senior dogs are not able to chew it. I called Customer Service and while she was nice I found I would have to pay the return shipping for 3 bags. She told me to crumble it with my hands and again it was too hard to do this. She finally offered a discount to keep it. I can’t recommend this brand for senior dogs or dogs that can’t chew extremely hard food. My dogs eat soft food and also hard kibble but the kibble is chewable and this food is not. I would have to grind it in a blender to serve.