BAI Embroidery MachineReviews on record for bai.store

Support was very helpful. My machine wouldn’t update and they figured out what the issue was and helped me solve it.

My BAI rep is very helpful and explains things to me with pictures when needed. I am new to embroidery and need this kind of explanation. He always responds, maybe not right away, but within a few minutes.

BAI has outstanding customer support! They respond quickly, are always helpful, and go above and beyond to answer questions and provide assistance. I really appreciate their excellent service and how much they care about their customers. Highly recommend BAI for anyone looking for great embroidery equipment and customer support!

I absolutely love my BAI embroidery machine! What makes the experience even better is the support from Tina and her team. They’re always helpful and ready to assist whenever I have questions or need guidance. Having that support means so much to me as a small business owner. I’m already looking forward to purchasing another machine in January! Thank you, Tina and the BAI team, for taking such great care of your customers!

Both support and product are great

Can also depend on the engineering team to come in and help with my questions, issues or concerns. It is always a pleasure working with Bai.

I started my embroidery journey in March2025, I had no experience on any type of embroidery machine. Purchased my BAi Mirror Machine and I watched their YouTube videos for about 2/3 weeks straight till i memorized them basically. I was determined making my vision into reality. As time went on. I was frustrated and determined to accomplish on making my first item . I have to admit I was frustrated at times but k knew with patience and little more knowledge from others like the BAi service team made it work out. Thanks to Luke help I been in good hands. Just this year. Bought my second BAi machine 2 head Vision. I’m greatful for all the help from BAi to make my journey possible and more simple

Always so helpful!