BambooHRReviews on record for bamboohr.com

Speaking as a normal user of the service (not an HR professional), I have found Bamboo to be a very straightforward, user-friendly platform. The interface is intuitive and uncluttered, and I've never experienced any technical issues. It's the best of the many HR platforms I've used to date.

I have used several HR systems throughout my career and BambooHR is by far the most complicated system to use. It is impossible to understand without spending time calculating and reviewing previous requests how many days there are left of leave or other leave. This should really be a straightforward thing to see but not on this system. There is quite a lot of room for improvement to make it user friendly.

Smooth, easy to use!

I don't like how it looks. It has the typical modernish look with too much white space. On top of that there's this 1970s font. There's a Community section that I never ever look at. The main reason to look at Bamboo on most days is to see who is on leave, and that is not easy. The leave calendar is really bad.

I am extremely disappointed with my experience as a new BambooHR customer. I signed up for BambooHR for a small business with approximately 20 employees because I wanted a system to help manage our employee records, hiring, and onboarding. I expected that after purchasing the software, I would have access to reasonable support to help me get the system properly set up and operational. Instead, I learned that the QuickStart option available to me is primarily self-guided training through videos. I participated in a brief call where, even when I asked questions, I was largely directed back to the training videos. After nearly a month, other than entering employee information, I still have not been able to meaningfully implement the system. I reached out specifically asking for hands-on assistance from someone who could walk me through my account and show me how to properly set up hiring and onboarding for my current and future employees. I was not asking for HR consulting, strategic planning, custom reporting, or an overhaul of my HR processes. The solution presented to me was an additional **$2,000 HR Diagnostic** that includes HR consulting, process optimization, system configuration, reporting recommendations, and other services that go well beyond the basic assistance I requested. That was incredibly frustrating. As a new customer, I find it difficult to understand why getting live assistance with properly setting up and learning to use software I just purchased would lead to a proposal for an additional $2,000 consulting service. Training videos are fine as supplemental resources, but they should not be the only practical option for a new customer who needs help getting the product operational. Had I understood during the sales process that hands-on implementation assistance could potentially require this level of additional expense, it absolutely would have factored into my decision to purchase BambooHR. I have escalated my concerns directly to BambooHR and am giving the company an opportunity to address the situation. I will gladly update this review if they provide a reasonable resolution. For other small businesses considering BambooHR, I strongly suggest asking very specific questions before signing up about exactly what implementation assistance is included, what is self-service, and what additional hands-on support will cost.

Our experience with BambooHR went downhill almost immediately after we signed up and paid. The sales process was great. The sales team was responsive, helpful, and made us feel like BambooHR would make managing HR easier. Unfortunately, once the sale was complete, the level of service changed dramatically. The onboarding process has been frustrating, unnecessarily complicated, and far more self-service than we were led to expect—particularly considering that we paid an onboarding/account setup fee. We have repeatedly found ourselves trying to figure things out on our own, troubleshooting problems, searching through generic help materials, and struggling to get meaningful assistance when we actually need it. Support has also been disappointing. Responses can take days, phone hold times have been excessive, and the AI chat frequently provides generic information rather than actually helping resolve the problem. When we have finally reached someone, getting an issue resolved has still not necessarily been straightforward. What has been most frustrating is the amount of our own time we have had to spend figuring out why things aren't working as expected. At times, it has felt like we are doing the troubleshooting and quality assurance ourselves and then reporting the problems back to BambooHR. BambooHR advertises that it makes HR easier. Our experience has been quite the opposite. It has been unnecessarily complicated and difficult to get the support we need. Offering self-guided materials and scheduled webinars is not a replacement for providing actual assistance to a customer who paid for onboarding and needs help with their account. The contrast between the experience before and after the sale has been especially disappointing. Before we paid, getting help was easy. After we paid, it became considerably more difficult. For a company selling a product designed to simplify HR, the onboarding and support experience should not be this hard.

Being able to edit an on going activity

I am using BambooHR since 2 years this is a great platform for maintaining our work related to candidates profile and team management