Filed
Beware, this company is a joke, don't use.
Bought mosaic tile advertised as Colonial Glossy White Porcelain Mosaic 1x1, with stated size 12.875 x 11.75 size, but in fact this is just Merola Metro 1x1 tile sold at a premium. Horrible customer service, impossible to get through. When you finally do, there is a lady with children crying in the background, probably working from her kitchen.. Clicking on Orders and Returns takes you to non-existing page.
Filed by Leo P.
Reply from BelTile· Jul 28, 2026
BelTile is a small, independent business, and one of the benefits of working with us is that customers communicate directly with real members of our team rather than an outsourced call center or automated phone system. We are, admittedly, guilty of employing actual humans, and occasionally real life may be heard in the background. We believe most customers prefer that to navigating a maze of recorded messages. Our mosaic listings include both the dimensions of the individual mosaic pieces and the overall dimensions of the mounted sheet. Pricing may vary among retailers based on sourcing, availability, handling, and service. We appreciate the feedback regarding the website navigation and are reviewing the issue mentioned. We remain committed to accurate product information, personal service, and treating both customers and staff with courtesy.