Quest Analytics BetterDoctor®Reviews on record for betterdoctor.com

Reply from Quest Analytics BetterDoctor®· Feb 20, 2026

Hi Matt, Thank you for sharing your feedback. We understand you may wonder why we ask healthcare practitioners like you to verify information. It’s because healthcare regulations for provider directories mandate provider verification of directory data every 90 days. We reach out to healthcare practitioners like you on behalf of our healthcare payer sponsors to help them and you stay compliant with federal and state requirements. If phone calls aren’t the best method for you, we can also send verification requests by fax or email, and you’ll be able to update your information through our easy‑to‑use online portal instead of by phone. We’re glad to assist with any adjustments to ensure the process works smoothly for your practice. You can email us at [email protected] or call 1‑844‑668‑2543, Monday through Friday, 8 AM–5 PM CT. For more information regarding the No Surprises Act, and your obligations to verify your practice information every 90 days, please review our No Surprises Act FAQs: https://questanalytics.com/provider-data-accuracy-resource-hub/no-surprises-act-faq/ If you have additional questions about BetterDoctor, please visit our FAQ page: https://questanalytics.com/how-we-help/betterdoctor/betterdoctor-faq/ For more information about who we are and how we help, please visit our website: https://questanalytics.com/how-we-help/betterdoctor/ Sincerely, BetterDoctor Support Team

Reply from Quest Analytics BetterDoctor®· Feb 6, 2026

Hello Christine, Thank you for bringing this to our attention. To clarify our process, we will start sending validation requests 30 days before your next attestation due date to allow you enough time to complete your attestations. Once you have validated your data for a particular 90-day period, we will remove you from all scheduled reminders for the remainder of that period. That said, you should not be receiving daily calls, and we’re sorry to hear this has been your experience. We would be more than happy to look into this further and ensure everything is working as intended. Please reach out to our support team so we can investigate and resolve this for you. You can email us at [email protected] or call 1‑844‑668‑2543, Monday through Friday, 8 AM–5 PM CT. We’re here to help and appreciate the opportunity to make this right. Sincerely, BetterDoctor Support Team

Reply from Quest Analytics BetterDoctor®· Oct 28, 2025

Hello Matthew, BetterDoctor® is a division of Quest Analytics®, and we are dedicated to providing reliable provider network and provider verification services. Our extensive client list includes over 425 national and regional health plans, as well as partnerships with the Centers for Medicare & Medicaid Services (CMS) and various state regulatory bodies. The goal is to improve the flow and quality of accurate provider data, so members can quickly get the care they need when they need it. Healthcare regulations for provider directories mandate provider verification of directory data every 90 days. We reach out to healthcare practitioners like you on behalf of health plans to help them and you stay compliant with federal and state requirements. Verifying your information will remove you from receiving any further communications for that 90-day cycle. For more information regarding the No Surprises Act, and your obligations to verify your practice information every 90 days, please review our No Surprises Act FAQs: https://questanalytics.com/provider-data-accuracy-resource-hub/no-surprises-act-faq/ If you have additional questions about BetterDoctor, please visit our FAQ page: https://questanalytics.com/how-we-help/betterdoctor/betterdoctor-faq/ For more information about who we are and how we help, please visit our website: https://questanalytics.com/how-we-help/betterdoctor/ Sincerely, BetterDoctor Support Team

Reply from Quest Analytics BetterDoctor®· Oct 9, 2025

Hello Carol, There is no charge for providers to validate their information with our online tool, and the BetterDoctor® Support Team would never ask for credit card information. BetterDoctor is a division of Quest Analytics®, and we are dedicated to providing reliable provider network and provider verification services. Our extensive client list includes over 425 national and regional health plans, as well as partnerships with the Centers for Medicare & Medicaid Services (CMS) and various state regulatory bodies. The goal is to improve the flow and quality of accurate provider data, so members can quickly get the care they need when they need it. By using our online portal for validation, providers play a crucial role in ensuring compliance with state and federal regulations for provider directory accuracy. Thanks to their participation, provider directories stay up to date, enabling patients to find them easily. Additionally, our streamlined processes enhance health plan internal processes related to provider network management. If you have additional questions about BetterDoctor, please visit our FAQ page: https://questanalytics.com/how-we-help/betterdoctor/betterdoctor-faq/ For more information about who we are and how we help, please visit our website: https://questanalytics.com/how-we-help/betterdoctor/ Sincerely, BetterDoctor Support Team

Reply from Quest Analytics BetterDoctor®· Oct 9, 2025

Hello Sheryl, Thank you for bringing this to our attention. We understand how important it is to keep the urgent line reserved strictly for crisis situations, and we sincerely apologize that you received a non-urgent call during off hours. We’ve reinforced our training and processes on how to handle automated voicemail messages and urgent line usage to prevent future misrouting. We appreciate you taking the time to share your feedback, it helps us to improve and ensure these mistakes do not happen again. Sincerely, BetterDoctor Support Team

Reply from Quest Analytics BetterDoctor®· Oct 28, 2025

Hello Jeff, BetterDoctor® is a division of Quest Analytics® and we are dedicated to providing reliable provider network and provider verification services. Our extensive client list includes over 425 national and regional health plans, as well as partnerships with the Centers for Medicare & Medicaid Services (CMS) (https://questanalytics.com/news/quest-analytics-centers-for-medicare-andmedicaid-services-cms-renew-contract/) and various state regulatory bodies. We ask healthcare practitioners to verify their practice information because healthcare regulations for provider directories mandate provider verification of directory data every 90 days. If you have additional questions about BetterDoctor, please visit our FAQ page: https://questanalytics.com/how-we-help/betterdoctor/betterdoctor-faq/ For more information about who we are and how we help, please visit our website: https://questanalytics.com/how-we-help/betterdoctor/ Sincerely, BetterDoctor Support Team

Reply from Quest Analytics BetterDoctor®· Oct 28, 2025

Hello Amber, BetterDoctor® is a division of Quest Analytics® and we are dedicated to providing reliable provider network and provider verification services. Our extensive client list includes over 425 national and regional health plans, including Priority Health. They shared information regarding their partnership with us on their website. You can review that here: https://www.priorityhealth.com/provider/manual/standards/keeping-your-data-up-to-date Healthcare regulations for provider directories mandate provider verification of directory data every 90 days. We reach out to healthcare practitioners like you on behalf of Priority Health to help them and you stay compliant with federal and state requirements. Verifying your information in our online portal will remove you from receiving any further communications for that 90-day cycle. If you are having trouble accessing our online portal, please contact our support team who will be able to assist you. You can email them at [email protected] or call 1-844-668-2543 from 8 AM – 5 PM CT. If you have additional questions about BetterDoctor, please visit our FAQ page: https://questanalytics.com/how-we-help/betterdoctor/betterdoctor-faq/ For more information about who we are and how we help, please visit our website: https://questanalytics.com/how-we-help/betterdoctor/ Sincerely, BetterDoctor Support Team

Reply from Quest Analytics BetterDoctor®· Oct 28, 2025

Hello Dana, BetterDoctor® is a division of Quest Analytics® and we are dedicated to providing reliable provider network and provider verification services. Our extensive client list includes over 425 national and regional health plans, including Aetna Better Health. Healthcare regulations for provider directories mandate provider verification of directory data every 90 days. We reach out to healthcare practitioners like you on behalf of Aetna Better Health to help them and you stay compliant with federal and state requirements. Verifying your information in our online portal will remove you from receiving any further communications for that 90-day cycle. If you have additional questions about BetterDoctor, please visit our FAQ page: https://questanalytics.com/how-we-help/betterdoctor/betterdoctor-faq/ For more information about who we are and how we help, please visit our website: https://questanalytics.com/how-we-help/betterdoctor/ Sincerely, BetterDoctor Support Team