BikeclosetReviews on record for bikecloset.com

Customer service dosn’t have an email. They only have a TEXT ONLY phone number. They did end up fixing my issue in the end

Great prices and service I ordered Sidi shoes and accidentally picked the wrong size They cancelled the order and gave me a refund within close to a day Fantastic prices enve tubeless tires for $39.99 Selle smp saddle for under $100

Beware for multiple reasons. They use carriers that charge processing fees (not tax or duty) of 20%+ the cost of the item you are ordering. It's impractical to order anything to the US unless you want to pay >50% taxes, duty, and fees. Secondly they have terrible customer service. They will delay for weeks and you will eventually have to escalate to credit card company. It's more or less a scam. They show low prices and intentionally do not show fees. Either pay hidden fees or do not receive the item. They will then tell the carrier to destroy the item because they will not accept return. Then you have no recourse for return. Im also starting to believe some of the items are counterfeit, which explains the pricing.

I’ve ordered from this site several times now because the prices and sales are hard to beat. My most recent order had a small issue, but customer service resolved it instantly with no hassle at all. Great experience overall and I’ll definitely continue shopping here! I highly recommend this online shop to any cyclist.

Why does the web site make you enter your credit card information and only then you discover the item is out of stock? Why isn't that either plastered across the item when you are shopping or simply do not show the item?

I found the website highly frustrating, difficulty in locating & lack of communication options discouraging! Site information; quality and functionality of site is indicative that it was built by somebody with hardly any experience. There are no filter options so you need to click through each product one by one to see if your size, color, etc.. is available, making this site more of a time waste then a cost saver. More important details at bottom….. Lack of and difficulty of locating any contact info for questions or customer support is super sketchy. The positive reviews don’t mean squat, cause if this bloke has a bad day, something goes wrong he can just pick up and leave with your money and never deliver your products. Conclusion this is some bloke running a sketchy business from his prepaid cellphone, selling products from third party sights, that do the shipping etc.. You would find same product probably cheaper, saving time and frustration of finding available products in your size, color etc.., same or cheaper price, with satisfaction guarantee clearly printed out, easy and quicker returns, if you just go to the manufacturer sale/closeout sites. Bikecloset.com does not have any current stock he/she is making a quick and easy buck off your laziness and possibly ignorance. Go directly to the manufacturers or reputable sights like competitivecyclist.com or other well reviewed sites. This is a lazy hustler type of buisness

Dealing with Bike Closet is an experience that warrants someone like me writing a review, this is the third review I've written in my life (I'm 56), which goes to show how awesome it is dealing with a company that does what it says. Why do so many people love Amazon, I'll tell you, the returns are so simple. Bike closet is just as simple and they even credited the shipping on my replacement order and then again on my next replacement order (I thought I was a medium and landed up being an XL). They get back to you quickly via text quickly. As for their prices they are incredible. I love Bike Closet and will recommend them to everyone that needs anything cycling.

I ordered a pair of Sidi Alba 2 road shoes for $149. Two days later Bike Closet dropped the price to $99 for these awesome shoes. I thought, man, bad timing on my part. Then I sent an email to Bike Closet and asked if they’d give me a discount off the new $99 sales price on a second pair. Within two hours they had credited my account $55 for the first pair. I quickly ordered a second pair. Spectacular customer service and super fast getting the order shipped out to me in Texas. This was my first time ordering from Bike Closet . . . I’m blown away by the above and beyond customer service and timeliness.