Bikes OnlineReviews on record for bikesonline.com

I put in a request for a price match and Brad P was so helpful in getting me a great price for my new bike. He made sure he emailed me with constant updates and was an absolute pleasure to deal with and came across as genuinely caring about my request and getting me a great price. Couldn't recommend him enough. Thanks Brad!!

I ordered a helmet which turned out to be too small. I returned it hoping to exchange for a larger size, but it was out of stock, so they gave me store credit. They worked with me quickly and efficiently to change that to a refund, which I appreciated so much, because that particular helmet was more than likely not going to be back in stock. Their customer service was outstanding!

The website is well put together and easy to navigate. Shipping was very fast and arrived sooner than I expected. I was able to use my gear for my next ride! They have a lot of great options as well.

Help others learn about your bike Fit & Feel I'm 6 feet tall and have a 36" inseam with a short upper body. I went with a large. The seat height is good. Dropper post works great. The only thing I added was 50mm rise handlebars. I'm very happy with the fit. I've owned over a dozen mountain bikes. This is my first with full suspension and I could not be happier. Riding every day and I love it. Could not be happier. The info on the website is very useful. The ordering process was easy. Shipping to NH took only three days. The bike was easy to assemble and worked perfectly. Nothing needed adjustment. The RockShox suspension is excellent.

I have never in my life (75 years) done business with a company like Bikes Online. There was a small problem with the bike I bought, and their team went above and beyond to take care of me. I was totally blown away! I also ordered a helmet which arrived in the wrong size. The customer service lady was very pleasant and took care of me like family! I quickly received a return label and the replacement helmet was on its way. I'm very impressed with my new Polygon Xtrada 5 2026. Can't wait to ride it! It would take me two cups of coffee and a cookie to tell you all my good thoughts about Bikes Online, and... the Polygon Xtrada 5. I'm so glad I discovered Bikes Online, and I'm pleased to recommend them to you! Happy Trails!

Great buying experience from bikes online, website told me everything I needed to know about my polygon xtrada 7 before I purchased it and the delivery was right on time.

I ordered a Polygon Strattos 7 in Size Small from BikesOnline, the exclusive US retailer for Polygon. What arrived was a Strattos 8 in Size Large, two sizes too big. I called it in right away and a support ticket was opened by the rep I spoke with, but I never heard back from him again after that. When support did follow up, I was told my correct size was now completely out of stock, so the order I’d already paid for couldn’t be fulfilled. I asked about a comparable bike in my size or an even exchange to the next model up, and both were declined. The only resolution offered was a refund, which was initially framed as a “goodwill” gesture rather than the standard fix for a mistake that was entirely on their end. I did receive a full refund including shipping and tax, so I’m not out any money. But I never got to ride the bike I ordered, and I lost the time spent unpacking, measuring the frame to confirm the sizing error, repackaging it, and coordinating the return. To be fair, the bike itself (the wrong one they sent) looked well made, and their eventual refund was handled fully once it went through. But their warehouse inventory clearly wasn’t accurate at the time of my order, and there was no real path to actually getting me the bike I paid for.

Sad that they are only way to get new Polygon in USA. Customer service is terrible if you have small issues with new bike. Polygon should try and find more reputable way to sell their bikes in USA.