Bloomerang CRMReviews on record for bloomerang.co

Managing recurring gifts for an animal rescue means keeping track of monthly pledges, one-off donations for vet bills, and everything in between — without losing anyone along the way. Our previous system couldn't reliably separate those categories. Bloomerang does, consistently. The donor retention dashboard is the part we use most. It shows exactly who is slipping away so we can secure our food budget — that visibility is what grassroots fundraising actually runs on. One recurring frustration: exporting donor lists to CSV for direct mail produces files that need significant manual formatting in Excel before they're usable. It's a real time cost each time we run a list. Reliable where it matters most. The export workflow needs attention.

Bloomerang has potential, but too many core features feel half‑finished. We’re paying premium pricing yet still stuck with outdated forms and almost no guidance on how to fix basic issues. Support is polite but slow, and documentation rarely matches what’s actually in the product. Sales also doesn't seem to care about the customer once they've signed up and doesn't bother to note all the extras we have to sign up to really use the app effectively. It shouldn’t be this hard for nonprofits to do simple things.

We are three year users of Bloomerang. It is a good CRM, but but the support is terrible. There is no written documentation for the software. Just web-based training modules that lack depth. Their support almost always tries to force you into videos which are slow and very basic. They have many obstacles to keep you away from human contact. Phone support is always busy. If you are looking for phone support expect a 30 minute wait with terrible hold music and prompts to get you to go to the worthless web based support. Email support is a 24-hour response time and often does not address the actual question asked. This was a 3 star review, but I'm revising it to 2 stars. Here's why, Bloomerang responded to the review in less than two hours, quicker than the last support email I sent. But their response is this "We’re truly sorry to hear that your experience with our support resources has been frustrating. If you’re open to it, our chat support is often the quickest way to answer questions." Anything to avoid the client actually talking to a human.

The customer service is fantastic. It is easy to track donors and see fundraising progress. I liked how the dashboard made important info simple to fine and use.

Their forms for developers are just so awful

Our experience with Bloomerang has been disappointing. When we reached out to discuss early termination of our contract due to major organizational changes and budget reductions, we were met with inflexible policies and little willingness to work with us—even as a long-time nonprofit customer. To make matters worse, we sustained what Bloomerang referred to as a “modest” 7% price increase this year—adding insult to injury during an already challenging financial period. Despite multiple attempts to escalate the issue, we received no meaningful response or support. For a company that markets itself as nonprofit-focused, Bloomerang’s lack of empathy and responsiveness has been frustrating. We expected a partner that understood the realities of nonprofit work. Instead, we we got an outdated platform, rigid policies, poor customer service, and tone-deaf pricing. We cannot recommend Bloomerang to other mission-driven organizations seeking a responsive, values-aligned vendor.

EPIC FAIL. AVOID THIS ORGANIZATION. RAPACIOUS PRICING, IGNORES CANCELLATION. My small nonprofit organization had a Bloomerang CRM plan for a couple of years and got notified earlier this year of a price increase that would double our cost to nearly $1K/year. I notified them at that time to cancel auto-renewal — and today got notice that they had renewed and billed my debit card on file for over $2,200!! WTF is that?? Even after considerable correspondence months ago, including a phone conversation with a member of their so-called "Customer Success Team," who assured me they had received my notice of non-renewal, this happened. Bloomerang's only contact method is via chat, during which agent Courtney P. said, "We are digging into this and our Customer Support team will be in touch!" Meanwhile, my organization's finances have taken a severe hit when we have other bills to pay. This is totally unacceptable. I got the impression from Bloomerang's agent during the call some months back many clients were cancelling because of steep price increases and her team was backed up with work handling all of them. Not surprising. Not worth the price then, even worse now.

Customer support is excellent! Never worked with a company with such great customer support and with excellent communicators. They understand my problems, sometimes better than I think I have explained it. I have often wondered if you have the actual software engineers as the support team because their expertise is impeccable!