Blue Raven SolarReviews on record for blueravensolar.com

I am one year from having had my solar panels installed in December 2024. On June 14th 2026 We had a heavy rain here in Clinton Township Michigan. I came home from church and my ceiling was leaking water through the ceiling fan electrical unit. My bedding was completely soaked. The carpet was wet from the rain running off the bed. I emailed Blue Raven at least two or three times requesting that they come out and investigate after I let them know that there was an issue that involved something going on underneath the solar panels that are above my ceiling and roof in my bedroom. It took me 3 to 4 days before I received any responses to my emails. On Tuesday, June 17, we had another rain. At this point I still have not received any idea as to who or when someone would be out. I called ServPro and they came out and put a tarp over the solar panels to prevent further leakage into the . I contacted my home owners insurance to start a claim because I really didn’t not know if I would get any further resolution through Sunpower/Blue Raven. Sunpowerfinally sent someone out and they did a patch job. The Sunpower/Blue Raven person showed me where two long large nail screws had been drilled into my roof and missed the beam. This person indicated that that’s where the leaking came from. They did a patch job to stop the leaking and assured me that my insulation in the attic would dry out. I doubted this was accurate because the attic is a dark, enclosed moist environment that does not have air circulating through it. At this time, my leaking ceiling then developed a bubble. After the bubble dissipated I had a large I shaped crack in my ceiling. I researched for a restoration company that could come out to assess the situation because I was concerned that the ceiling was going to cave in to my bedroom. Waterout Michigan Rep Josh came to my home the same evening I called him and put a large commercial dehumidifier in my bedroom to pull out the excess moisture from the ceiling for approximately five days.. to make a very, very long story short I now have a large gaping hole in my ceiling covered with plasti, missing insulation and drywall because it was so wet in the attic that it would never have dried out. I have not to this date received any follow up calls from Sunpower/Blue Raven to see if the problem was resolved after they sent their technician out to repair or do a patch job in my attic space. I have received no F/U emails from Blue Raven to see if everything is OK. I now have AAA Home Insurance involved, Waterout Michigan involved and they will be reaching out to Blue Raven or Sunpower for compensation once this is all done. I am not a construction person, but I can tell you that this is probably going to cost upwards to $30,000 to repair my ceiling, paint my bedroom, change the carpet and padding and repair the roof where a tarp had to be nailed over the solar panels to prevent any further water leakage. I had to have a company come out and put a tarp over the solar panels until I could get this taken care of and that cost $500. Then WaterOut Michigan I had to pay them $1900 to come in and start the water restoration process so at this point I’ve paid $2400 out-of-pocket for something that should never have happened and I am not a happy person I will never refer or recommend Sunpower once known as Blue Raven to anyone for installation with solar panels. I have pictures that I can provide dated proof of what my experience has been since June 14 up until today’s date August 3, 2026.

Only 2 years warrenty on service after a 40k project then if anything goes wrong you have to pay for service fee 400+ dollars joke of a company

Blue Raven is a crooked and deceitful company. Promises on tax savings monthly rebate checks and proper installation were not kept. Their customer service group is pleasant as they explain how they can not help. I’m left with a very bad taste in my mouth with no real legal recourse.

I had solar installed by Blue Raven (now SunPower) and it has been a nightmare. During the installation, the crew scratched my front door and broke a piece of my roof. They admitted fault and explicitly promised to mail me a check to cover the repair costs. It has now been over a year. I have called customer service 5 separate times to follow up, and I still have not received the check. On top of the property damage, their sales/financing process is completely deceptive. I was told my payment for the first 18 months would only be $78. They intentionally hid the fact that this payment doesn't even cover the monthly interest, trapping me in a plan where my loan balance increases. Terrible service, zero accountability for property damage, and misleading financial practices. Avoid this company at all costs.

When we started the process (my husband and I), I clearly informed the seller that the house had only been occupied for about 5–6 months. He assured me that this was enough information to properly size the system. The installation process took an extremely long time. Around a full year. During that time, I repeatedly asked about the system’s capacity and whether it would fully cover our energy usage. The company reassured me again and again that it would be more than enough. I even sent additional power bills showing that our usage increased during certain months. Each time, they told me everything was fine and that I even had a “buffer.” They explained that any extra energy would go back to the power company and be credited for use at night or during low-production periods. They also said the battery system would provide additional backup. To be extra cautious, I specifically asked what would happen if the system did not cover our usage. I was told there was a warranty in place and that I could call for support if needed. Well, after almost a year later, the system was finally installed and not a single month has it fully covered our usage. Now I am stuck paying two bills: one for the solar system loan and another high bill to the power company. This experience has been extremely frustrating. I contacted customer service today, and the representative tried to tell me that everything was working fine and that the system was covering “almost everything.” However, my power bills clearly show otherwise. After pushing for a resolution, he finally agreed to submit a service ticket. We will see what happens. At this point, I cannot recommend this company. It feels like they will say anything to make the sale, but the results do not match their promises. My advice: if you don’t want to end up paying two bills, avoid this company.

I got my solar project installed with Blue Raven in Dec 2025. I have thousands of issue with Blue Raven since I signed contract with them but I want to point out my current issue with Blue Raven. For my Solar installation my utility company COMED would give my rebate based on the size of my project. Blue Raven has filed project details with COMED and mentioned incorrect size . I have been following up Blue Raven to get that corrected but no luck. I need to give them call every 3-4 days with call wait time of more than 30 minutes sometimes. Most of the time no one picks up the call and when they pick I have to tell them entire story again. After listening to the story most of time they will excuse that I have called wrong department and I should call a different depart of Blue Raven. They should be able to pull my account with my phone number. They need to file modification request to COMED and once that is approved they need to file size modification request one more time with COMED with in 10 days of first request. They always do first one and forget about second request and hence when ever I call them they need to start back again since they didn't second request with in 10 days. My project got installed in December and it has been 4 month since then and they haven't resolved my issue.

I had a tech come out to replace a motherboard on a WORKING system on Monday, 12/15. No part of my system has been working since. I was just told by Work Orders that they cannot get anyone out to my property until the new year, AND they can't even schedule it as of now. As such, I went from a WORKING system to a 100% broken system, and I have no recourse at all for minimally the next 2 weeks. They won't even schedule me. No wait! Worse than broken. When there is a grid blip, I now need to do a manual process to reconnect my house to the grid when utility power comes back! There should be accountability and responsibility taken by Blue Raven, as they were the ones that BROKE my WORKING system. I'm just getting excuses right now. My current state of my system is: - NO working panels - NO working controller - NO working batteries - I need to do a MANUAL reset of the entire system if my power goes out because of the error state it is in.

We started our process with Blue Raven back in May. Initially we were offered a standard solar install that did not use the solar panels when the grid went down. This was not acceptable. We kept pushing and then was offered a product called "Sunlight Backup". This system using the panels for backup when the grid is down but only during daylight hours. This system was not recommended because it required isolating certain circuits to prevent overload issues. After several more months we were finally offered a 10K solar backup system to match the 10K solar output. I still was not satisfied so I finally got the Residential Rooftop Solar Permit Package. It provided a lot of information about the solar panels but limited information about the electrical system. Fast forward to November and we finally got our solar system installed. Unfortunately this did not start off well. The solar panels were installed on time and the crew was great. However, the electrical system that manages and monitors everything was started but delayed for 4 days. None of this was the fault of field technicians that installed the components. It was a lack of communication from the management team. First of all I had our electrical panel replaced. The field technician that installed the panel did a great job but when I told him we had battery backup he was surprised because this was not communicated to him and he would have done the job differently. This issue surfaced when the 2nd field technician came to install the electrical system. I told him what the first field technician told me and he spent the first 4 hours trying to figure out the logistics of the system. Neither field technician was the issue. The issue was a lack of communication from management. They depend on independent inspectors to take pictures and measurements to evaluate the system requirements. Unfortunately this approach has a major flaw in that the inspectors do not have the technical skills to really evaluate the final system configuration. If a Field Engineer would have evaluated the site requirements in person most of the issues that field technicians had would have been identified. Our system was started on a Monday and was not finished until the following Friday. Really poor planing. The execution and knowledge by the field technicians was outstanding. Now I am waiting for the final inspection. This system has an app to monitor the solar system. I have requested information about the app but no reply. Holding my breath to see when the final system will be inspected and signed off.