Bongo InternationalReviews on record for bongous.com

They didn't scan, therefore they lost my textbook, then tried to blame the company that sent it. I am now starting school without the materials I need. Thanks for nothing.

Only giving a 1 star rating because there is no zero rating to select!! This company states they have not received my damage claim which I sent numerous times & made followup phone calls. I even sent copies of my emails to the supervisor, yet still no resolution & this is almost 2 months from ny initial attempt to get a resolution or refund. Very frustrating company to deal with; I feel scammed!!

I made an order that cost me 447 EUR. They charged my card, no order confirmation, no reaction on my emails. All these look like a scam for me. FedEx definitely should work on that to improve customer experience.

Used them in the past sick of being double billed.... had a gutful bye....

I used Bongo for years until fedex took them over. After that their whole service went down hill and the fees skyrocketed. I found 2 decker pack saddles on ebay.com bought them etc to australia. When they arrived customs asked for proof of purchase which I duly sent. Next I hear is they sent back to the states and were discarded. Bulldust I believe someone there received 2 free decker pack saddles. I complained before they were sent back, no reply and for over 6 months until I have a small percent refund. I lost equivalent to $1000 au. I use another company now. Before fedex took over no complaints now I would not use them.

I lost about EUR 75 with them (Fedex Cross Border) I ordered an item from Overstock US for a delivery in France. Normally, I don't use this kind of global shipping company which includes customs clearance at the destination country, as I prefer paying an invoice with details for customs clearance issued by a local delivery company who really paid customs duties, etc to the French customs office, but no other options were offered. So, I placed an order with Fedex Cross Border. Of course, it did not arrive on the scheduled day. I waited a few days, and finally, the tracking said it was delivered. As I did not see any delivery man, and as did not find anything in my mail box, I called their customer service in USA, and they told me my item was lost. So, I followed their instructions to make a claim. A few days later, I got their email saying that my claim was refused as the item was delivered and signed for. So, I asked for a proof of delivery with my signature, but of course I have not heard from them since. For me there are 2 possibilities. 1) Someone at the delivery facility scanned it as delivered (and signed it) and stole it. 2) They delivered it to the wrong address (and the wrong person signed it) If they delivered it without signature to someone else. Then, they started by lying that it was delivered and signed for. And, if it was really signed for, they should be able to find the person who signed it, and reclaim the item and give it to me. I have bought many items since many years from USA, China, Europe, but this is the first time that the tracked item was lost. And they refused my claim, whereas I paid a small amount for damage and loss. I will never use this company again, and I recommend not using this company. PS: Finally, I got my money back from Paypal. Thank you, Paypal!!

They threw my stuff away even before the due date and refused to compensate, they said sue us if you can, I hate this company. I have suffered many losses due to him.

I had to get one big box with all my bought items in one place, but instead of that I got two separate boxes in different delivery time and with different invoces. And because of different invoices I had to pay to my local customs huge amount of money. You should give me a compensation for paying twice for customs fees!