BookaroomReviews on record for bookaroom.com

I thought I was at the main page of the hotel website only when my booking went through I realised I could not alter my booking and it charged me way more than the rate I booked for. Don’t ever book through them

Booking page said price was $268. That became $400 when payment was processed. No warning. No possibility of cancellation without losing huge associated ‘fees’. If this isn’t illegal, it ought to be. Shameful business practices.

Yeah don't ever book with getaroom. Total scam highly don't recommend. My wife and I accidentally double booked a room. She booked it with bookaroom and immediately canceled it after I told her I had already booked it. Long story short, they don't do refunds and because we canceled it they canceled our room. So they are taking our 260 bucks and not reinstating our room. Literally stealing our money. I'll be posting this to as many sites as possible as I'm pretty irate.

I was travelling from Scotland to South England and wanted to break journey. Booked a hotel half way south for overnight. Reviewed booking day before travel only to realise hotel was in opposite direction North of where I was travelling. Hundreds of miles from where I searched or where I was going Tried to contact hotel several times hotel no response. No reply to emails Additionally hurricane hit area and closed roads and any access to hotel anyway. No means of contacting company apart from phone. Do not go near this organisation who show cheaper rates to suck you in but somehow show you a hotel nowhere near your destination giving the belief it is. This is a scam and do not go near it. Bad for customers leaving me stuck and having to drive for 10!hours as I unable to book at last minute. Lost a lot of money as only realised error too late to cancel. No contact no refund. And putting me in danger. Bad for businesses who are associated with this organisation.

Very deceptive booking practices. The site looks like it is the actual hotel’s website, once you book, there is no breakdown of the costs and not notice that you are booking from a third party or that the room rate is higher than anywhere else. Shady and shameful. Even on the credit card statement, it appears to be from the booking hotel. Ours was The Black Swan Inn and the line item on hotel bill states HTL*THEBLACKSWANIN , and only upon clicking on the website link on the credit card did we see that this was from bookaroomcom. Of course we could not cancel and rebook the room. They charged us an additional $20 more than what we would have paid from the hotel and other third party sites but at first it appears that it is cheaper. For instance, they said our room was $92. When we booked it, it came to $142 with no way of seeing itemized bill or canceling. Shameful This hotel was in the Best Western Family and it makes me wonder if they are knowledgeable of this scam happening because if so, they might be able to block them from using their hotels on their platform.

Total scam. Stay away

Site is a replica of the original site having you believe your on the Actual Hotel site. On a direct comparison of all fees included between the original site and copy site ,the copy site added an additional 40% more ($50.44) for the same room type. When we arrived at the Hotel I was told they didn't have a relationship with "Bookaroom" site. The original site is "Book-A-Room"

Would give ZERO stars if able. Total phishing site. They pose as the establishment and have NO customer service. NO REFUNDS what so ever. DO NOT USE!!!!